Ann Jones
Litchfield Park,AZ
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Primecare Urgent Care
06.2020 - 02.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collected room deposits, fees, and payments.
Automotive Service Advisor
Alexander Auto Group
09.2012 - 05.2020
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Mentored new team members in company policies, procedures, and best practices for delivering exceptional customer service as an Automotive Service Advisor.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Education
Associate of Applied Science - Psychology
Arizona Western College
Yuma, AZSkills
- Cash Handling
- Call Routing
- Mail Distribution
- Mail Sorting
- Front Office Management
- Appointment Scheduling
- Sensitive Information Handling
- Time Management
- Multi-Line Telephone Systems
- Issue Handling
- Records Management
- Call Management
Timeline
Front Desk Receptionist
Primecare Urgent Care
06.2020 - 02.2021
Automotive Service Advisor
Alexander Auto Group
09.2012 - 05.2020
Associate of Applied Science - Psychology
Arizona Western College
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