Ann Kiragu
Raleigh,North Carolina
Summary
Caring and compassionate Licensed Practical Nurse experienced in providing care, comfort, and support to clients navigating difficult times at the end of their lives. Efficient, and hardworking nurse under the supervision of registered nurses and physicians. Provide bedside care to patients, including medication administration. Delivers the highest level of quality care, and helps improve quality of life. conduct assessments, implementation, and evaluation while interacting empathetically with patients and family members. Able to maintain accuracy and calm even in stressful and emergencies.
Healthcare professional with solid background in patient care and medical support. Proven ability to assist in various medical procedures and maintain accurate patient records. Known for effective teamwork and adaptability in dynamic healthcare environments, consistently delivering reliable and compassionate care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
LPN
Cypress of Raleigh
Raleigh, NC
05.2024 - Current
- Administered medications and treatments according to established protocols.
- Monitored vital signs and documented patient progress in electronic health records.
- Assisted in developing individualized care plans for diverse patient populations.
- Collaborated with multidisciplinary teams to enhance patient care quality.
- Managed end-to-end launch of PCC-assisted solutions, prioritizing user adoption and optimizing system integration processes.
- Implemented infection control measures to ensure safety in clinical environments.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Streamlined nursing processes by implementing evidence-based practices that improved clinical workflow efficiency.
LPN Field Nurse
HEARTLAND HOSPICE
Raleigh, North Carolina
01.2023 - 05.2024
- Visit patients in-home or in long-term care facilities and reported on care changes or needs.
- Advocate for patients and families to ensure patients' needs and choices are acknowledged and supported.
- Collaborate with physicians and other healthcare professionals on care plan management and changes.
- Serve as the main point of contact for care plan management throughout the continuum of care.
- Measure and record patient temperature, blood pressure, and pulse as part of a comprehensive evaluation.
- Report incidents of medication side effects and adverse treatment reactions to adjust the care plan.
- Use clinical judgment in evaluation activities to establish priorities and meet patient care needs.
- Treat and dress wounds and monitor for signs of healing or infection.
- Administer medications per physician orders and document dosages for tracking.
- Provide pain management and palliative care for end-stage disease processes.
- Examine patients and monitor temperature, blood pressure and pulse.
- Collect biological samples for diagnostic testing, biopsies, and lab use.
- Educate patients and families on diagnoses, prognoses, and post-discharge care.
- Incorporate results of assessments to formulate individualized plans of care and update information in Pointcare system.
- Maintain accurate, detailed reports and records.
- Monitor patients closely to spot problems and report serious concerns to treating physicians for timely interventions.
- Grief support- offered grief and bereavement support, active listening to patients and families during end-of-life.
- Provide physical, emotional, and spiritual encouragement and support to patients and their family members and support staff.
- Participate in interdisciplinary team meetings. Work in collaboration with interdisciplinary teams to anticipate, plan, and meet the needs of patients.
- Patient Advocacy- Advocate for patients and their families, ensuring that they receive the highest quality of care possible.
Certified Nursing Assistant 2
UNC- BURN UNIT
Chapel Hill, NORTH CAROLINA
07.2022 - 01.2023
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms.
- Monitored patients' mental and emotional wellbeing and reported concerns.
- Safeguarded residents' rights and confidentiality.
- Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup.
- Delivered outstanding care following individualized treatment plans.
- Observed patients' by checking open wounds and existing conditions.
- Recorded vitals to monitor patient condition.
- Changed dressers, binders and bandages as directed.
- Completed daily shift reports for smooth and informative handovers.
- Disinfected patient rooms, bathrooms and examination areas to strict hygiene standards.
- Followed moving and handling procedures to lift and transport patients safely.
- Helped patients with daily living requirements by bathing, dressing, and assisting with mobility needs.
- Recorded vital signs following instructions from medical staff.
- Prepared patients for surgeries and treatments by washing, shaving, and draping specific body areas.
- Used Epic EMR system to update patient health records.
- Resupplied patients with towels, soap, and sheets.
- Dressed wounds under medical supervision to support patient recovery.
- Safeguarded patient confidentiality by observing HIPAA and company-established protocols.
- Repositioned bedridden patients to prevent sores and blood clots.
CNA 1 &2
LEKITA CARE
Raleigh, NC
04.2010 - 01.2023
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Collected and documented vital signs to track current patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Engaged with patient family and friends to provide courteous visit experience.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Delivered high level of care to every patient.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Answered patient and family questions to educate on optimal treatment procedures.
- Comforted patients and provided each with reassurance and encouragement.
- Followed safe lifting techniques and individual resident lifting instructions.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Assisted with adequate nutrition and fluid intake.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Provided support with bathing, toileting, grooming and washing.
- Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Protected and promoted patient rights and assisted individuals to achieve maximum independence.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Performed inventory by monitoring expiration of medical supplies and medications.
CNA/Medical Technologist/Supervisor
Heartfields Assisted Care Facility
Raleigh, NORTH CAROLINA
07.2010 - 08.2015
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Led and motivated 10 employees through supervision, training and coaching on duties and daily operational activities.
- Facilitated peer-to-peer conflict resolution.
- Directed daily operations at facility caring for more than 40 individuals.
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
- Collaborated with Quality Team to develop outcomes statistics.
- Supervised administrative staff of 8 CNA's, delivering consistent coaching and mentoring to improve job efficiency.
CNA
Champions Assisted Living
Wilmington, NC
06.2007 - 04.2010
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Used mobility devices to transport patients.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Engaged with patient family and friends to provide courteous visit experience.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Delivered high level of care to every patient.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Comforted patients and provided each with reassurance and encouragement.
- Followed safe lifting techniques and individual resident lifting instructions.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Assisted over 20 residents with daily needs, personal hygiene, dressing and facility transfers.
Behavioral Technician
Maxim Healthcare
Wilmington, NC
03.2006 - 06.2007
- Used verbal and physical strategies to manage behaviors and uphold treatment plans.
- Updated clinical documentation and administrative reports with timely and accurate information.
- Offered direct client services in home- or community-based environments and monitored progress against treatment goals.
- Employed stabilizing and client-centered techniques to successfully intervene during emergency situations.
- Collaborated with interdisciplinary care team to develop and implement successful care plans.
- Worked closely with family members and treatment teams to implement effective support networks and reinforce positive behaviors.
- Developed therapeutic relationships with assigned patients to foster mental health and alleviate symptoms of mental illness.
- Helped clients build their coping mechanisms to better handle the daily challenges of life.
- Oversaw house schedules, programs and daily routines.
- Supported health procedures, provided first aid and provided education on nutrition.
- Planned menus, performed housekeeping, shopped and cooked meals.
- Attended case conferences, court hearings, school and community events.
- Transported and supervised residents during outings, appointments and home visits.
- Maintained case notes and documented critical incidents.
Customer Service Representative
The Body Shop
Wake Forest, NC
02.2004 - 05.2006
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved customer inquiries, complaints and issues providing insightful solutions.
- Returned customer calls and responded to inquiries and complaints.
- Documented detailed notes in CRM system to track customer interactions.
- Relayed new and relevant information to customers and followed up on promises.
- Issued refunds, merchandise exchanges and price adjustments in compliance with company policies.
- Communicated with clients over phone, email and chat platforms.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Completed sales payments, refunds and exchanges and issued store credit.
- Offered products and services to meet customers' needs and goals.
- Met productivity and quality KPI targets while delivering excellent customer experiences.
- Completed paperwork and entered important data in company CRM.
- Built strong knowledge of product line to assist customers in selecting products.
- Shared insights with management regarding member inquiries, concerns and complaints.
- Advised customers on status of merchandise ordered and arranged for pickup and delivery.
- Addressed customer concerns and complaints and resolved issues promptly.
- Navigated multiple systems to identify source of issue.
Education
CERTIFICATE - Nursing Assistance 2
Vance-Granville Community College
Henderson, NC04-2017
DIPLOMA - Practical Nursing
Vance-Granville Community College
Henderson, NC07-2022
Skills
- People Skills
- Customer Service
- Reliable and Trustworthy
- Electronic charting
- Medication Administration
- Clinical documentation
- Medical equipment operation
- Organizational Skills
- Critical Thinking
- MS Office
- Infection control procedures
- Specimen collection
- Behavior redirection
Certification
Licensed Practical Nurse (LPN)
Basic Life Support (BLS)
Languages
English, Advanced
Full Professional
Swahili
Native or Bilingual
Timeline
LPN
Cypress of Raleigh
05.2024 - Current
LPN Field Nurse
HEARTLAND HOSPICE
01.2023 - 05.2024
Certified Nursing Assistant 2
UNC- BURN UNIT
07.2022 - 01.2023
CNA/Medical Technologist/Supervisor
Heartfields Assisted Care Facility
07.2010 - 08.2015
CNA 1 &2
LEKITA CARE
04.2010 - 01.2023
CNA
Champions Assisted Living
06.2007 - 04.2010
Behavioral Technician
Maxim Healthcare
03.2006 - 06.2007
Customer Service Representative
The Body Shop
02.2004 - 05.2006
DIPLOMA - Practical Nursing
Vance-Granville Community College
CERTIFICATE - Nursing Assistance 2
Vance-Granville Community College