Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Ann Kurer

Campbellsport,WI

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Vision Center Manager

Walmart
West Bend, WI
06.2022 - 10.2024
  • Managed daily operations of the vision center, including staff scheduling, customer service, and inventory control.
  • Supervised and trained a team of opticians in providing quality eye care services to patients.
  • Developed marketing campaigns to increase patient volume and revenue growth.
  • Coordinated with ophthalmologists to ensure seamless patient experience from referral through treatment completion.
  • Analyzed optical data and generated reports for management review.
  • Conducted weekly meetings with staff to discuss performance goals, objectives, and challenges.
  • Monitored budgeting activities within the vision center to maintain fiscal responsibility.
  • Implemented new policies and procedures to improve operational efficiency in the vision center.
  • Collaborated with vendors on purchasing equipment and supplies necessary for efficient functioning of the vision center.
  • Created an online presence for the vision center by developing social media accounts, website content, and email campaigns.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed business performance data and forecasted business results for upper management.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Paralegal/Office Manager

The Law Office of David Grossman
Baltimore, MD
02.2017 - 04.2022
  • Reviewed and organized legal documents, such as pleadings, motions, and briefs.
  • Drafted correspondence to clients and other attorneys.
  • Conducted research on relevant laws, regulations, judicial decisions, and legal articles.
  • Assisted in the preparation of legal arguments and memoranda of law.
  • Created spreadsheets to track case information and deadlines.
  • Maintained client files according to established protocols.
  • Collaborated with attorneys in all stages of litigation process.
  • Drafted discovery responses including interrogatories and requests for production of documents.
  • Organized evidence for use at trial or hearing proceedings.
  • Participated in mediation sessions by preparing necessary materials and taking notes during meetings.
  • Advised clients on procedural matters related to their cases.
  • Researched applicable statutes, codes, regulations, ordinances, and precedent cases.
  • Interpreted various types of legal documents including contracts and agreements.
  • Communicated with witnesses regarding deposition scheduling.
  • Coordinated witness testimony for depositions.
  • Filed motions with courts electronically or via hard copy.
  • Proofread documents prior to filing them with courts or submitting them to opposing counsels.
  • Updated attorneys on changes in the law that affect their practice area.
  • Provided administrative support such as answering phones or scheduling appointments.
  • Maintained calendars for upcoming court dates or deadlines related to cases.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Organized exhibits for trial by preparing materials and supporting documentation.
  • Identified and analyzed legal documents, discoveries and contracts.
  • Organized client calendars, prepared mailings and handled high call volumes.
  • Interviewed clients and obtained vital case information to support associates.
  • Entered data into and managed litigation databases and Excel spreadsheets.
  • Prepared clients for appointments, depositions and testimony.
  • Participated in client interviews, observed questioning process and documented information.
  • Coordinated subpoena services and other support activities for legal office.
  • Reduced workflow downtime by effectively organizing and managing client billing and case management files.
  • Trained staff on office procedures and case-specific duties.
  • Used WestLaw and LexisNexis to examine secondary sources, statutory, and case law and federal and state regulations.
  • Utilized legal software and databases for case management and legal research.
  • Conducted witness interviews and investigations to gather case-relevant information.
  • Collaborated with team members to ensure strategies and objectives were aligned and executed efficiently.
  • Facilitated communication between attorneys, clients, witnesses, and court personnel.
  • Performed administrative duties such as photocopying, scanning, and organizing legal documents.
  • Assisted in settlement negotiations and mediation preparations.
  • Coordinated and managed case files, ensuring all documents were accurately filed and easily accessible.
  • Managed case files and documentation, ensuring accuracy and confidentiality.
  • Monitored and updated clients on case progress, including significant developments.
  • Met with clients and attorneys to discuss case details and evidence.
  • Organized and prepared case exhibits and evidence for trial.
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Organized company events including holiday parties, team building activities .
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Education

Some College (No Degree) - Paralegal Studies

University of Maryland, Baltimore County
Baltimore, MD

Skills

  • Technical aptitude
  • Budgeting and finance
  • Scheduling Coordination
  • Insurance processing
  • Employee Relations
  • Frame adjustments
  • Appointment Scheduling
  • Prescription data entry
  • Quality Inspections
  • Workflow Coordination
  • Prescription specifications
  • Staff Management
  • Business Development
  • Employee Development
  • Team Development
  • Good Judgment
  • Problem-Solving
  • Data Analysis
  • Computer Skills
  • Multitasking
  • Problem-solving abilities
  • Problem Resolution
  • Task Prioritization
  • Reliability
  • Customer Relationship Management
  • Schedule oversight
  • Team building
  • Team Leadership
  • Performance reviewing
  • Employee Training
  • Communication Skills
  • Scheduling and Coordinating
  • Performance Tracking and Evaluation

Affiliations

  • I love art including but not limited to oil pastels and diamond art.
  • I do my own home improvements and fix my own vehicles.
  • i love to shoot pool.

Accomplishments

  • Manager of the year for 2023 at Walmart.
  • Out of 110 stores in our region, I took over my store ranked 89 and ended at number 1.

Certification

  • Working on my ABO certification. I should have it in a couple of months.

References

References available upon request.

Timeline

Vision Center Manager

Walmart
06.2022 - 10.2024

Paralegal/Office Manager

The Law Office of David Grossman
02.2017 - 04.2022

Some College (No Degree) - Paralegal Studies

University of Maryland, Baltimore County

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Ann Kurer