Ann LeBrun
Norfolk,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Proven history of increasing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Project Manager
GK Software
Raleigh, NC
09.2021 - Current
- Oversaw budgets for project, tracked expenses, and timelines and communicated with key stakeholders on milestones.
- Monitored progress of projects against established timelines and budgets.
- Managed multiple project teams engaged in TAPS development in cross-functional environment to reach project success.
- Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
- Reviewed final results of each project before delivery.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Provided guidance to team members on how to overcome obstacles during the course of a project.
- Monitored internal financial budgets to measure against projections.
- Maintained up-to-date records for all current and past projects.
- Delivered high level of service to clients to extend relationship and encourage further projects.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Recognized by management for providing exceptional customer service.
- Delivered products to customer locations on time.
Senior Account Manager
GK Software
Raleigh, NC
06.2018 - 09.2021
- Identified opportunities for cross-selling products and services to existing customers.
- Cultivated deep knowledge of customer businesses and relationship to company objectives.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Managed key account relationships, ensuring customer loyalty and retention.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Participated in weekly team meetings with other senior account managers to discuss best practices.
- Identified customer needs by asking questions and advising on best solutions.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Listened to customer needs to identify and recommend best products and services.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Education
Merchandising - Retail
Kee's Business College
Norfolk, VA05-1983
Some College (No Degree) - Practical Nursing
Old Dominion University
Norfolk, VASkills
- Client Relationship Management
- Project Planning
- Requirements Gathering
- Client Liaison
- Meeting Facilitation
- Scope Management
- Project Scheduling
- Client Relations
Accomplishments
- LEO Award
- Customer letters of satisfaction
Languages
English
Native/ Bilingual
Affiliations
- Gardening
References
References available upon request.
Timeline
Senior Project Manager
GK Software
09.2021 - Current
Senior Account Manager
GK Software
06.2018 - 09.2021
Merchandising - Retail
Kee's Business College
Some College (No Degree) - Practical Nursing
Old Dominion University
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