Ann Leonard
Altoona,IA
Summary
Quality assurance professional with extensive experience in managing team-based quality assurance processes and driving continuous improvement. Known for strong focus on team collaboration and achieving results, adaptable to changing needs while maintaining high standards. Proficient in defect tracking, test planning, and ensuring compliance with industry standards.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Quality Assurance Team Lead
WR BERKLEY CORPORATION
02.2020 - Current
- Train on new flows and testing processes: we are responsible for a shared platform with 20+ operating units with each unit using the platform in different ways
- Comparison reports for Regulatory filings and state approvals
- Run weekly Jira reports and share with all Operating Units
- Conduct a bi-weekly call with BTS and Operating Units to compare with upcoming release dates
- Led quality assurance initiatives to enhance compliance with industry standards and regulations.
- Developed and implemented testing protocols to improve product reliability and performance.
- Mentored junior QA staff, fostering professional growth and enhancing team capabilities.
- Analyzed defects and oversaw root cause investigations, driving continuous improvement efforts.
- Streamlined reporting processes for test results, improving communication with stakeholders and project timelines.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Established strong relationships with stakeholders to facilitate collaboration and open communication throughout the development process.
- Led a team of QA analysts, ensuring adherence to established testing procedures and timely completion of projects.
- Perform Project Management duties for new processes
- Weekly meetings with Product staff and all operating units to ensure QA standards are being met
Senior QA Business Test Analyst
Berkley Technology Services
01.2013 - 02.2020
- Testing Program Manager for ROI within our automation suite Responsible for selecting appropriate coverages to be included to prevent production finds from customers.
- Coordinating those finds between Business Analysts and Company representatives to broaden our coverage base.
- Production Support for Configuration Business Analysts with a monthly iteration/release
- Testing out production finds from customers
- Weekly run of automated test cases/scenarios and reviewing results
- Internal issues
- Paloma (print compare)
- Production Status/Test
- Company specific policies
- Project Support when needed
- Lead Testing Conversion from Policy Star to Genesys PM and Defect Coordinator for SSP
- Analyzed business requirements to develop comprehensive test plans and scenarios.
- Executed functional, regression, and user acceptance testing to ensure software quality.
- Lead Genesys testers in Windows 10 upgrade
QA Test Lead
NATIONWIDE INSURANCE
04.1999 - 12.2012
- Partners with the Business Application Owner, Development Lead, Requirements Lead and Iteration Manager to ensure the team is operating effectively and efficiently.
- Analyze Story Cards that Requirements are reviewed and have been developed to verify proper testing cases and document results. Then walkthrough results with the Business Owner to validate the change.
- Continually groom and prioritize the backlog.
- Coach and mentor team members on agile practices
- Attends walk-throughs with Requirements Lead to review any discrepancies within documents
- Writes a Test Strategy based on review of requirements
- Writes a Test Plan once requirements are completed and signed off by project stakeholders
- Documents test scenarios that tie back to each requirement for traceability
- Holds a walk-through with all stakeholders for test scenarios and sign off of the Test Plan
- During project timeline, must hold defect meetings This shows testing progress and calls out the type of defects we are running across
- Responsible for playing every role on a project if it was under $100,000
- Played Test Lead role and Test Analyst role
- Handled project manager role and keeping all the timelines on target and delivering the project on time, within budget and with quality results
Education
Associates program -
William Penn University
Clive, IABachelor of Science - Management Information Systems
Simpson College
Indianola, IASkills
- Quality assurance strategy
- Test data management
- Test environment setup
- Regression testing expertise
- Agile methodology
- Scrum framework
- Collaborative team player
Certification
- Certified Scrum Master, CSM (1532569) February 2022
- Certified Product Owner, CPO (1501396) December 2021
Timeline
Quality Assurance Team Lead
WR BERKLEY CORPORATION
02.2020 - Current
Senior QA Business Test Analyst
Berkley Technology Services
01.2013 - 02.2020
QA Test Lead
NATIONWIDE INSURANCE
04.1999 - 12.2012
Associates program -
William Penn University
Bachelor of Science - Management Information Systems
Simpson College