Ann Lewellyn

* Conducted phone assessments & scheduling for patients requesting admission for recovery services

• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Administered medications (oral and injectable) while closely monitoring for side effects or adverse reactions requiring intervention.
• Recorded details regarding therapies to keep patient charts updated.
• Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Evaluated patient histories, complaints, and current symptoms.

• Responded to emergency calls to provide immediate and life-saving medical care.
• Increased survival rates with rapid recognition of life-threatening conditions and initiation of appropriate interventions.
• Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
• Managed challenging or combative patients using de-escalation techniques and appropriate physical restraints when necessary, prioritizing safety for both the patient and medical team.
• Administered medications & fluid replacement via IV, IO, IN and IM
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Monitored patients' vital signs to assess condition and identify necessary medical interventions.
• Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
• Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
• Assisted in training new paramedics by serving as a preceptor and sharing clinical expertise during ridealongs.
• Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Managed accounts receivable, ensuring timely collections and reducing outstanding balances.
• Aligned department goals with organizational objectives through strategic planning initiatives.
• Maintained accurate records of client billing information, resulting in fewer errors and faster invoicing.
• Assisted in the creation of policies and procedures for the billing department to ensure consistency and compliance with regulations.
• Researched and resolved billing discrepancies to enable accurate billing.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
• Evaluated employee performance periodically using established evaluation criteria, providing constructive feedback and developing action plans for improvement.
• Managed monthly close processes efficiently, ensuring all deadlines were met without compromising data integrity or accuracy.