Ann Limric
Green Forest ,AR
Summary
Self Disciplined, highly motivated with an eye focused on excellence. Team player, creative, intuitive, innovative problem solver. Creative Business Owner with exceptional background spent in Massage Therapy. Proven leader with engaging demeanor and success oriented work ethic.
Overview
42
42
years of professional experience
Work History
Business Owner
Self-employeed
04.2006 - 06.2023
- Applied for and obtained Licensing for Massage Center.
- Created safe and peaceful setting for clients.
- Followed all regulated practices for successful business..
- Obtained Health History and was attentive to client needs and their issues.
- Documented progress reports and kept current client records.
- Handled needs of business regarding ordering supplies and arranging outside services that supported continued operational needs.
- Provided skilled and effective session using variety of modalities such as Shiatsu, relaxation, deep tissue, trigger point therapy and Swedish massage techniques for preferred and desired outcome.
- Kept all necessary records for Tax reports.
- Utilized communication and listening skills to provide client trust and effectiveness.
- Made all appointments and handled changes.
Independent Contractor
Open Hands Massage Therapy
08.1998 - 06.2006
- Worked in collaboration with group of Massage Therapists who shared same values to support one another and satisfying client needs.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Individualized talent and skill to stand out in field.
- Keep all client records up to date and made appointment for new and returning clients.
- Shared responsibility for upkeep and presentation of work environment.
- Followed all regulated protocol for maintaining wellbeing of clients and each other.
Gardening Assistant
From The Inside Out
05.2002 - 09.2005
- Worked and apprenticed one on one with owner Master Gardner.
- Demonstrated adaptability in working under various weather conditions while maintaining high-quality results in assigned tasks.
- Assisted in designing and implementing landscape projects for both residential and commercial clients.
- Improved soil quality for healthier plant growth by incorporating organic materials and mulching techniques.
- Ensured timely completion of seasonal gardening tasks such as planting, weeding, and pest control measures.
- Secured repeat business from satisfied customers by providing exceptional service in all aspects of garden maintenance.
- Managed time efficiently when juggling multiple projects simultaneously while adhering to deadlines.
- Removed debris and waste from outdoor areas.
- Prepared soil for planting and sowing.
Large Business Service Representive
Quest Communications
01.1989 - 01.2003
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined business processes for improved efficiency and productivity.
- Developed strong client relationships with effective communication and consistent followup.
- Managed diverse portfolio of clients, ensuring timely delivery of services and customized solutions.
- Collaborated with cross-functional teams to identify opportunities for process improvement and implement changes.
- Coordinated sales efforts, resulting in increased revenue and new client acquisition.
- Delivered outstanding customer service while managing high call volume and maintaining accuracy in data entry.
- Managed billing processes, ensuring accurate invoicing and timely payment collection from clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Residental Service Representative
Northwestern Bell Telephone Company
03.1981 - 12.1989
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
- Bolstered company reputation by consistently providing top-notch service in timely manner.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within field of customer service.
- Served as key point-of-contact for clients experiencing technical difficulties, offering prompt resolutions to minimize downtime.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Consistently demonstrated strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Utilized advanced diagnostic tools to quickly identify root causes of technical issues, enabling swift resolutions and minimizing potential impact on customers'' daily operations.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certification - Shiatsu
Minnesota Center For Shiatsu Study
Minnesota MN05.1994
Certification - Health And Wellness Counciling
St. Mary's Junior College
Minneapolis MnHigh School Diploma -
Lincoln Senior High School, Bloomington Mn
Bloomington MN06.1971
Skills
- Created New Small Business
- Business management and development
- Planning and execution
- Budget Management
- Business growth and retention
- Business marketing
- Financial Management
- Vendor Relations
- Financial Planning
- Continuous Improvement
- Relationship Building
- Interpersonal Skills
Timeline
Business Owner
Self-employeed
04.2006 - 06.2023
Gardening Assistant
From The Inside Out
05.2002 - 09.2005
Independent Contractor
Open Hands Massage Therapy
08.1998 - 06.2006
Large Business Service Representive
Quest Communications
01.1989 - 01.2003
Residental Service Representative
Northwestern Bell Telephone Company
03.1981 - 12.1989
Certification - Shiatsu
Minnesota Center For Shiatsu Study
Certification - Health And Wellness Counciling
St. Mary's Junior College
High School Diploma -
Lincoln Senior High School, Bloomington Mn