Ann Loftis
SO-IN OIL CO
Greensboro,NC
Summary
Looking for full-time employment with a reputable company. I am open to ongoing training that will enhance my skill set.
Overview
25
25
years of professional experience
Work History
CDL Class A Driver
Seeking Employment
02.2024 - Current
- Conducted post-trip inspections to detect any potential vehicle issues, reporting concerns promptly to management for prompt resolution.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Removed and unloaded packages from [class a/class b and various box trucks for customer deliveries, using extreme care to avoid damage to goods.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Owner/Operator Truck Driver
Self Employed
02.2020 - Current
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Delivery Driver
The Produce Box
03.2018 - 02.2023
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
- Managed customer inquiries and complaints in polite and professional manner.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Fostered positive working relationships with regular customers.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Delivered packages to customer doorsteps and business offices.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
Manager
Great Clips Hair Salon
10.1998 - 06.2022
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Defined clear targets and objectives and communicated to other team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
Associate of Arts - Management Information Systems
LEADS MANAGEMENT TRAINING
Greensboro, NC 2017 - 2017
No Degree - CDL CLASS A
TRANS TECH
Winston-Salem, NC01.2024
High School Diploma -
ROCKINGHAM COUNTY COMMUNITY COLLAGE
Reidsville, NC09.1997
Skills
- Logbook Maintenance
- Valid CDL A driver's license with NO endorsement
- GPS and route planning
- Defensive driver training
- Truck Cab Computer Operation
- Documentation skills
- Logistics Coordination
- Vehicle Inspection
- Work Logging
Timeline
CDL Class A Driver
Seeking Employment
02.2024 - Current
Owner/Operator Truck Driver
Self Employed
02.2020 - Current
Delivery Driver
The Produce Box
03.2018 - 02.2023
Associate of Arts - Management Information Systems
LEADS MANAGEMENT TRAINING
2017 - 2017
Manager
Great Clips Hair Salon
10.1998 - 06.2022
No Degree - CDL CLASS A
TRANS TECH
High School Diploma -
ROCKINGHAM COUNTY COMMUNITY COLLAGE
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