Ann Lombardi
Powell
Summary
Dynamic leader with proven expertise in administrative leadership and clinical management honed at Ohio ENT And Allergy Physicians. Excelled in staff supervision, HIPAA compliance, and fostering high-performance teams. Achieved significant improvements in patient care and team productivity through effective employee training and process implementation. Skilled in building trust and enhancing employee morale, demonstrating a commitment to excellence and continuous improvement.
Overview
16
16
years of professional experience
Work History
Clinic Manager
Ohio ENT And Allergy Physicians
01.2024 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Enhanced team morale through regular performance evaluations, constructive feedback, and tailored professional development plans.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Lead/Supervisor of Operations
Ohio ENT And Allergy Physicians
07.2021 - Current
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Fostered a culture of continuous improvement by encouraging staff input on process enhancements or procedural changes that would benefit the organization as a whole.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Monitored workflow to improve employee time management and increase productivity.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
Surgery Liaison
Ohio ENT And Allergy Physicians
03.2008 - Current
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
Education
Bachelor of Arts - Communications
The Ohio State University
03.2002
Skills
- Administrative Leadership
- HIPAA Compliance
- Employee Training
- Clinical management
- Process Implementation
- Performance monitoring
- Staff Supervision
- Employee Recruitment and Hiring
- Employee Work Scheduling
Timeline
Clinic Manager
Ohio ENT And Allergy Physicians
01.2024 - Current
Lead/Supervisor of Operations
Ohio ENT And Allergy Physicians
07.2021 - Current
Surgery Liaison
Ohio ENT And Allergy Physicians
03.2008 - Current
Bachelor of Arts - Communications
The Ohio State University
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