Summary
Overview
Work History
Education
Websites
Timeline
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ANN LUCAS

Summary

Accomplished professional with experience creating and fostering loyal client relations, including numerous awards and recognitions for top performer. Expertise in devising strategies and utilizing solutions-based techniques, to assess client needs and develop efficient solutions. Proven ability to increase sales and profit growth, expanding market share and territory. Comprehensive knowledge of prudent business practices, as well as thorough understanding of client needs and industry-specific solutions.

Overview

13
13
years of professional experience

Work History

Customer Success/Strategy/Major Accounts

LotLinx.com
03.2021 - Current
  • Responsible for maintaining and optimizing dealer advertising campaigns with proprietary platform that uses machine learning
  • Launch, build relationship and ensure that campaigns are in line with the dealership growth goals
  • Manage daily QA of dealer setup, ensure long term success of dealer clients by advising and recommending strategies that adhere to the AI recommendations from the platform.

Customer Success Manager

Modalup.com
07.2020 - 03.2021
  • Responsible for maintaining and growing dealerships on digital retailing platform with a range of contacts including the DP, GM and corporate contacts with national accounts
  • Onboarding, training of best practices/processes and delivering analytics/KPI's
  • First point of contact for resolution and diagnosis of dealership issues.

Senior Account Manager

Fair.com
09.2018 - 01.2020
  • Responsible for strategic plan for startup in the South Florida Market
  • Responsible for building and growing dealer relationships with a range of contacts including DP and GM level
  • In store training, monitoring and supporting
  • 1 nationwide in indirect business
  • One of five nationwide chosen to help with their restructure.

Associate Regional Director, Account Executive

EDMUNDS.COM
01.2011 - 07.2016
  • Responsible for growing and maintaining dealer relationships in Miami/FT Lauderdale and ensuring consistent results to meet established objectives for the Florida Region
  • Work with dealers, Account Executives and Regional Director
  • Demonstrate value as an

Client Success Manager

TrueCar
07.2016
  • Responsible for building and growing dealer relationships in South Florida with a range of contacts including DP and GM level
  • In store training to launch TrueCar services and Affinity Partner Programs
  • Monthly meetings to deliver reporting and analytics as well as best practices based on dealership needs
  • Responsible for churn and revenue growth within market
  • First point of contact for dealer issues; diagnose and resolve issues
  • 2017 Award for Superior Performance.

Education

Bachelor of Science in Business Management -

THE PENNSYLVANIA STATE UNIVERSITY

Timeline

Customer Success/Strategy/Major Accounts

LotLinx.com
03.2021 - Current

Customer Success Manager

Modalup.com
07.2020 - 03.2021

Senior Account Manager

Fair.com
09.2018 - 01.2020

Client Success Manager

TrueCar
07.2016

Associate Regional Director, Account Executive

EDMUNDS.COM
01.2011 - 07.2016

Bachelor of Science in Business Management -

THE PENNSYLVANIA STATE UNIVERSITY

ANN LUCAS