Ann Luckett-James
Oakland,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
Work History
Office Manager
Department Of Motor Vehicles
San Francisco , CA
05.1997 - 09.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Sourced vendors for special project needs and negotiated contracts.
- Arranged corporate and office conferences for company employees and guests.
Education
No Degee - Business Administration
College of Alameda
Alameda, CA08.1991
Skills
- Business Management Principles
- Public contact with groups or individuals
- Recommends changes in law or policy as appropriate
- Estimate volume, timing, and nature of future workload
- Directs the maintenance of appropriate records and reports concerning work performed and special projects
- Initiates corrrespondence with higher departmental levels
Accomplishments
My many accomplishments was my dedication of 24 years providing driver licenses, vehicle registration, and other services to public for the Department of Motor Vehicles. During my career I lead a team of 50 employees through the The Real ID process which produced over 700 applications daily during COVID 19 restrictions and the training which lead to the online Virtual Field Offices process.
Timeline
Office Manager
Department Of Motor Vehicles
05.1997 - 09.2022
No Degee - Business Administration
College of Alameda
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