Moody's
Ann Maassen
North Platte,NE
Summary
Smart financial professional applies strong problem-solving and decision-making skills in job tasks. Self-motivated with good understanding of evaluating credit history, financial stability and risks. Diligent individual with strong work ethic.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Farm Credit Services of America
11.2023 - Current
- Provide sales support to sales team.
- Responsible for loan renewal administration.
- Responsible for addressing any customer inquiries or concerns.
- Reduce errors in loan applications through diligent review, data entry, and verification processes.
- Affirm loan document accuracy to protect lenders from potential fraud.
- Support underwriting team by conducting thorough research on applicant credit history, financial status, and collateral verification.
- Communicate with customers daily to request information and complete paperwork.
- Manage loan process from application to closing.
- Processed loan applications and monitored progress from start to finish.
- Document customer interactions in internal database to maintain customer service history details.
- Maintain extensive knowledge of company products to recommend items aligned with customer needs.
- Prepare professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
Owner
Next Level Bookkeeping
01.2022 - Current
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Handle day-to-day accounting processes to drive financial accuracy.
Ag/Commercial Lender/Assistant Vice President/Credit Analyst
Hershey State Bank
02.2019 - 01.2022
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Assessed credit risk and analyzed financial statements.
- Package guaranteed loan applications for approval by FSA.
- Completed chattel appraisals on new and existing security.
- Completed ratio, trend, and cash flow analysis and create projections of borrower's financials.
- Negotiated payment plans and loan terms with delinquent customers.
- Gathered loan documentation for underwriting.
- Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
- Conducted credit reviews on existing customers to assess current financial condition and risk.
- Examined and analyzed financial transactions and credit history.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Conducted industry research to understand economic conditions impacting borrower ability to repay loans.
- Reduced delinquency rates with proactive monitoring of clients' credit performance and timely communication.
- Gathered loan documentation for underwriting.
- Analyzed and underwrote complex agricultural loan requests and renewals.
- Provided excellent service throughout entire origination process from initial inquiry to closing while maintaining compliance standards outlined in company policies and regulations.
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
- Assessed loan portfolios for compliance with underwriting policies and loan conditions.
Farm Loan Officer
Farm Service Agency
08.2015 - 02.2019
- Provided advice, guidance, and credit counseling to applicants and borrowers.
- Worked with local lenders to promote and implement guaranteed program.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Conducted thorough credit analysis to minimize risk exposure for financial institution.
- Researched and updated industry knowledge on changing legislation and regulations.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Originated, analyzed, processed, closed, and administered customer loan proposals while adhering to strict program timelines.
- Ensured compliance with all federal and state regulations throughout loan origination process.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Assisted customers with completing loan applications and other paperwork.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Maintained compliance with federal regulations by thoroughly examining guaranteed loans for adherence to established guidelines and standards.
Education
Certificate - Accounting
Mid Plains Community College
North Platte 05.2001 -
Bachelor of Science - Business Administration Comprehensive
University of Nebraska - Kearney
Kearney 05.2001 -
Skills
Verbal and Written Communication
Financial Forecasting
Attention to Detail
Multitasking Abilities
Financial Statement Analysis
Adaptability and Flexibility
Cash Flow analysis
Underwriting
Reliability
Portfolio Management
Software
MS Office
Salesforce
Microsoft Teams
Certification
NMLS
Timeline
Customer Experience Specialist
Farm Credit Services of America
11.2023 - Current
Owner
Next Level Bookkeeping
01.2022 - Current
Ag/Commercial Lender/Assistant Vice President/Credit Analyst
Hershey State Bank
02.2019 - 01.2022
Farm Loan Officer
Farm Service Agency
08.2015 - 02.2019
Certificate - Accounting
Mid Plains Community College
05.2001 -
Bachelor of Science - Business Administration Comprehensive
University of Nebraska - Kearney
05.2001 -
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