Ann Mannino
Apopka,US
Summary
To seek a remote full-time Operations Management position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Operations Manager
Kelly Services Global, LLC
11.2018 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised 20 remote employees for GE Healthcare on daily basis, overseeing training, monthly productivity and accuracy metrics daily.
- Eased team transitions and new employee orientation through effective training and development.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Supervised operations staff and kept employees compliant with company policies and procedures
- Trained new employees on proper protocols and customer service standards
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Billing Auditor
Kelly Services OCG
07.2018 - 11.2018
- Created reports and supporting documentation for audit findings to increase productivity.
- Audited service records by reviewing purchase orders and invoices to make sure billing was accurate.
- Communicated with Biomed technicians, management when additional documentation was required.
- Billed over 4,000 service record lines monthly.
- Extremely detailed oriented along with great work ethic.
GE Clinical Services Billing Support Specialist
Collabera .Inc
02.2017 - 07.2018
- Audited and analyzed 4000 service record lines monthly to ensure accuracy and proper documentation before ODS invoice generated for customer.
- Communicate with field teams for proper completion of customer service repairs on hospital equipment to include labor rates, part pricing, vendor billing and documentation.
- Ran weekly excel reports for accounts.
- Strengthened communication skills through regular interactions with others
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in team environment.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Worked well i a team setting, providing support and guidance
- Proved successful working within tight deadlines and a fast-paced environment
- Demonstrated respect, friendliness and willingness to help wherever needed
- Self-motivated, with a strong sense of personal responsibility
- Adaptable and proficient in learning new concepts quickly and efficiently
Office Manager
Reliable Billing Services
07.2013 - 11.2016
- Maintained computer and physical filing systems.
- Processed over 1000 medical claims for primary, secondary and Medicare Insurance monthly.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity to complete employee evaluations.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Evaluated employee records and productivity and submitted evaluation reports.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Office Manager
Appliance Service Systems Dba Appliance Doctor
12.2009 - 06.2013
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Posted payments to customer accounts.
- Scheduled 400-500 customer service calls monthly.
- Updated reports, managed accounts, and generated reports for company database .Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Updated reports, managed accounts, and generated reports for company database.
Education
High School Diploma -
Levittown Memorial High School
Levittown, NY06.1981
Skills
- Policy and Procedure Implementation
- Assignment Delegation
- Recruiting and Hiring
- Team Leadership
- Multi-task
- Project Management
- Staff Training
- Employee Relations
Certification
- Certified Nursing Assistant License State of Florida
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Kelly Services Global, LLC
11.2018 - Current
Billing Auditor
Kelly Services OCG
07.2018 - 11.2018
GE Clinical Services Billing Support Specialist
Collabera .Inc
02.2017 - 07.2018
Office Manager
Reliable Billing Services
07.2013 - 11.2016
Office Manager
Appliance Service Systems Dba Appliance Doctor
12.2009 - 06.2013
High School Diploma -
Levittown Memorial High School
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