Ann- Margaret Garcia

HR People Care Advisor - Services & Solutions- Tier 1, an internal global HR shared services organization, responsible for delivering centralized and standardized HR services for bp from a number of geographical as well as the first point of contact for HR related matters; I am a policy and process expert, dedicated to delivering the best experience.
The purpose of my role is to provide guidance and support to colleagues related to People & Culture policies and processes. I perform all people and culture transactions and contribute to continuous improvement activities.
Life event queries (how to, when, where)
Reward, performance and compensation queries. Coaching peers through employee relations queries. Providing exit guidance through our training framework. Create, update, triage and/or resolve cases according to our services commitment to Follow defined problem and incident management processes, call out where necessary. Proactively seek advice on unclear processes and suggest solutions to problems.
Evaluate high risk cases/trends and deliver regular updates to leads. Complete in-scope transactions in people and culture applications. Support basic people and culture system(s) HRIS, HRMS, Workday Salesforce, Workhuman, SAP navigation. Promote the use of self-service. Perform initial investigation for technical issues and triage them to the centralized application support team. Support proactive project activities. Support new joiners, movers and leavers by providing enhanced care services. Identify and implement continuous improvements opportunities. Support knowledge creation and maintenance Support global change and implementation projects. Support cyclical people and culture activities. Support the company's new acquisition onboarding transition and training on new processes and guideline. Oversee exit processes, including Severance while ensuring compliance with company policies and procedures. Manage employee seamless offboarding support. Maintain accurate people database records, updating systems and ensuring data integrity.

• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Reconciled account files and produced monthly reports.