Ann-Margaret Mastro
Corpus Christi,TX
Summary
Dynamic and customer-focused professional with extensive experience at JB’s Bakery, specializing in conflict resolution and cash handling. Demonstrated expertise in enhancing guest satisfaction through attentive service, resulting in increased repeat business and positive customer feedback. Proven track record of effective team collaboration that maintains high standards of cleanliness and organization, contributing to a welcoming environment. Committed to driving sales through in-depth product knowledge and exceptional customer relations, leading to improved overall store performance.
Overview
9
9
years of professional experience
Work History
Cashier
Panjos Pizza
05.2024 - 03.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area for optimal operations.
- Collaborated with team members to ensure prompt service during peak hours.
- Adapted quickly to new software updates and operational changes in workflow.
- Learned inventory management procedures to support stock replenishment efforts.
Server
Vietnamese Restaurant
05.2022 - 07.2023
- Anticipated guest needs to provide remarkable service and ensure satisfaction.
- Efficiently managed multiple tables, delivering food and beverages promptly during peak hours.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Assisted in training new servers on menu offerings and restaurant protocols.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Processed transactions accurately using POS system, handling cash and credit payments securely.
Server
JB’s Bakery
05.2021 - 07.2022
- Actively contributed to menu knowledge, promoting daily specials to increase sales opportunities.
- Resolved customer complaints effectively, ensuring positive dining experiences and repeat business.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Merchandiser
O’Reilly Auto Parts
05.2016 - 06.2021
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Managed inventory processes to maintain precise stock levels.
- Designed displays to increase customer interaction.
- Collaborated with team members to implement seasonal promotions and optimize sales strategies
- Assisted in training new staff on merchandising standards and best practices for product presentation
- Analyzed sales data to identify trends and adjust inventory accordingly for improved performance
- Developed strong relationships with suppliers to facilitate effective product sourcing and procurement
- Maintained a clean and organized workspace, adhering to safety protocols and company guidelines
- Monitored competitor activities, gathering insights to inform merchandising strategies and enhance competitiveness
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Ensured product availability through consistent inventory management and stock replenishment.
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Cash handling and management
- Reliability and punctuality
- Money handling
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- Staff training
- Refund handling
- ID verification
- Attention to detail
- Inventory management
- Currency counting
- Inventory control
- Order packaging
- Decision making aptitude
- Sales expertise
- Daily reporting
- Retail merchandising
Timeline
Cashier
Panjos Pizza
05.2024 - 03.2025
Server
Vietnamese Restaurant
05.2022 - 07.2023
Server
JB’s Bakery
05.2021 - 07.2022
Merchandiser
O’Reilly Auto Parts
05.2016 - 06.2021
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