Ann-Marie Burnham
Sandown
Summary
A dynamic leader and problem-solver, I significantly enhanced team productivity and client satisfaction at Rockingham Nutrition Meals On Wheels. Skilled in site management and conflict resolution, I excel in fostering team collaboration and ensuring safety compliance. My proactive approach led to achieving project milestones ahead of schedule, showcasing my adaptability and commitment to excellence.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Site Manager
Rockingham Nutrition Meals On Wheels
01.2018 - 08.2024
- Organized regular site meetings with team members, fostering open communication for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Kept sites compliant with state, and local regulations to prevent unnecessary risks
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Maintained records and logs of work performed and materials and equipment used.
- Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
- Improved client satisfaction with timely project completion through effective communication and coordination among team members.
- Created weekly and monthly reports and presentations for management team.
- Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
- Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.
- Inspected cleanliness of common areas and offices.
- Improved team productivity with targeted coaching and performance monitoring.
- Achieved project milestones ahead of schedule, through meticulous planning and proactive issue resolution.
- Cultivated team-oriented environment, encouraging open communication and collaboration among staff.
Van Driver
Rockingham Nutrition Meals On Wheels
06.2015 - 06.2017
- Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Promoted safe driving habits by consistently following traffic laws and regulations.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
- Maintained vehicle cleanliness and safety, ensuring a comfortable travel experience for passengers.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Managed reservations and pre-booking, scheduling passenger pickup and enabling on-time pickup.
- Handled emergency situations professionally, taking appropriate actions to ensure passenger safety.
- Streamlined pick-up processes by confirming passenger details prior to departure, reducing wait times and confusion at stops.
- Provided accurate fare collection, ensuring all transactions were accurately recorded in the system.
- Participated in regular training sessions to stay current on industry best practices and new technologies.
Assistant Site Manager
Rockingham Nutrition Meals On Wheels
06.2016 - 06.2018
- Maintained a safe work environment by implementing strict safety protocols and conducting regular inspections.
- Oversaw daily progress and ensured tasks were completed on schedule.
- Continuously reviewed processes for areas of improvement opportunities.
- Conducted quality control inspections and checked in food daily. Making sure to stick to portion sizes.
- Improved workflow efficiency by creating comprehensive schedules that outlined all necessary tasks, deadlines, and responsible parties involved in each step of the process.
- Handled conflict resolution among team members promptly and professionally, ensuring a positive working environment conducive to productivity.
- Coordinated with team members to ensure clear understanding of project objectives, timelines, and expectations.
- Assisted the Site Manager in monitoring budgetary constraints, maintaining financial accountability throughout each project phase.
- Mentored junior staff members, providing guidance on best practices for delivering meals safely and efficiently.
- Kept sites compliant with state, and local regulations to prevent unnecessary risks.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Inspected cleanliness of common areas and offices.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments.
- Trained personnel in equipment usage and safety.
Stay at Home Mom
Me
11.1994 - 06.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Education
High Schoo Diploma -
Amesbury High School
Amesbury, MA06.1989
Skills
- Team leadership
- Site inspection and management
- Quality assurance
- Problem-solving
- Staff management
- Site coordination
- Conflict resolution
- Site safety
- Site management
- Multitasking and organization
- Safety procedures
- Flexibility and adaptability
- Supply ordering
Certification
ServSafe
Timeline
Site Manager
Rockingham Nutrition Meals On Wheels
01.2018 - 08.2024
Assistant Site Manager
Rockingham Nutrition Meals On Wheels
06.2016 - 06.2018
Van Driver
Rockingham Nutrition Meals On Wheels
06.2015 - 06.2017
Stay at Home Mom
Me
11.1994 - 06.2015
ServSafe
High Schoo Diploma -
Amesbury High School
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