Ann-Marie Cullinan
Retail Store Manager
Scarborough,ME
Summary
Accomplished leader within the retail industry skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
18
18
years of professional experience
Work History
Store Manager
Sierra
11.2022 - Current
- Oversee day-to-day operations of a $6 million year off-priced retailer.
- Handle proper delegation to two ASM's, Department Supervisors and associates with increased awareness of product flow from door to floor for maximization of sales.
- Protect store from loss or theft by setting and enforcing clear security policies.
- Set, enforce and optimize internal policies to maintain responsiveness to demands.
- Maintain monthly budget for alignment with P&L and payroll allocation.
- Promote inclusion and diversity within the team.
Assistant Store Manager, Merchandising
Sierra
10.2021 - 11.2022
- Work with a Store Manager in the areas of Merchandising, Operations, Customer Service, and Human Resources within a high-volume store location.
- Develop creative plans to increase store sales.
- Coordinate and supervise loss prevention and operational programs.
- Ensure every customer has a positive shopping experience.
- Hire, train, supervise and mentor a team of Associates.
- Manage the daily activity of the sales floor, backroom, front end and cash office.
- Improve store layout and efficiency.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Completed seasonal displays, dressed mannequins and arranged in-store displays to showcase available products.
Service/Operations Manager, ASM
Burlington
04.2021 - 10.2021
- Supervise Receiving Supervisor, Customer Service Supervisor, and Shortage Control Associates as directed by an Off-Price Retailer.
- Manage customer service and cashier teams, driving compliance to company standards, operations and customer service expectations.
- Manage overall execution of operations and receiving SOP's, including continuous flow process.
- Monitor receiving process, transfers and damages for inventory accuracy through partnership with Receiving Supervisor.
- Support Store Manager with scheduling, maintaining payroll budget and compliance with scheduling functions.
- Monitor orientation, training, and coaching of all new associates with other members of management for completion in timely manner using all available company resources.
Assistant Manager
Duluth Trading Co.
07.2019 - 04.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Mentored 20-member sales team in applying effective sales techniques and delivering top-notch customer service.
- Monitored security and handled incidents calmly.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Sales Manager
Duluth Trading Company
10.2018 - 07.2019
- Develop thorough understanding of Duluth product in order to maximize customer service in friendly, solution-orientated manner.
- Demonstrate high level of service and set expectations for team.
- Monitor and manage floor coverage for outstanding customer experience.
- Resolve and provide solutions to customer concerns in friendly, effective manner.
- Maintains merchandising standards and presentation as directed by Visual Merchandising set and product messaging.
- Ensures sales floor is ready for customers.
- Display proper signage throughout store with direction from Marketing for daily sales.
- Communicates effectively with team on these directives.
- Ensure customer profile information is captured correctly.
- Implement and supervise sales floor standards; hanging, folding, steaming, receipt of merchandise and replenishment of product.
- Ensure and demonstrate cleanliness of store under Duluth guidelines; break room, bathrooms, cash wrap, stockroom, fitting rooms, and hospitality.
- Properly handle cash/credit transactions.
- Understands, executes and trains all cash and reporting functions.
- Administer clear and consistent feedback to team on regular basis.
- Adhere to company guidelines, policies and programs.
- Lead team by setting example.
- Effectively communicates daily KPI results with team.
- Ensures accuracy of inventory levels and loss prevention.
- Ensures security of store.
- Responds to alarms in timely manner.
- Communicates with Assistant and Store Manager any safety issues with customers or members of team.
Store Manager
Chico's
05.2017 - 10.2018
- Directed and supervise team engaged in sales.
- Ensured weekly schedules are prepared for effective coverage on sales floor to promote excellent customer service.
- Modeled sales expectations by utilizing various techniques and communicating product knowledge to customers.
- Maximize profitability by recommending merchandise selections.
- Maintained visually appealing store.
- Trained team on hanging, folding, steaming and visual standards.
- Adhered to Visual direction and marketing promotions.
- Monitored team sales activity and productivity through individual KPI results.
- Interprets results for personal growth.
- Motivated and trained team to reach their full potential.
- Coached in areas of opportunity.
- Performed all financial activities efficiently.
- Understands all register transactions and ensured team understood as well.
- Ensured high quality customer services through product knowledge.
- Ensured customer profile capture is accurate.
- Resolved customer complaints in friendly, timely manner.
- Oversaw physical inventory and loss prevention.
- Trained team on shoplifting tactics.
- Managed general operations of store.
- Ensures store is in working order.
- Ensured compliance with all applicable laws.
- Adheres to company policies and procedures.
- Communicated effectively with District Manager any issues within store.
- Recruited, hired and developed team.
- Prepared and performed evaluations and appraisals.
- Planned and executed store functions in order to drive business; fashion shows, art shows, make-up tutorials, raffles with purchase, etc.
- Formed relationships within community using customers and neighboring retailers for functions.
Assistant Manager
Rite-Aid
04.2012 - 05.2016
- Assisted with general maintenance and appearance of store by ensuring safe and pleasing environment for both customer and associates.
- Request store maintenance when required.
- Interacted with vendors to order ad, seasonal and basic merchandise.
- Provided excellent customer service and handled customer concerns in friendly manner.
- Merchandised seasonal and non-seasonal, basic and seasonal end-caps; ensure all merchandise is set up by plan-o-gram directive from corporate office.
- Executed weekly sales ads and price changes; process recalled, damaged, outdated and transferred merchandise.
- Received merchandise deliveries from vendors and Rite-Aid distribution centers; verify vendor information is accurate and enter vendor invoices into accounts payable.
- Prepared retail store for physical inventory by ensuring sales floor and stock room are in order.
- Analyzed operating reports and make recommendations for improvement.
- Utilized work force management to complete store schedules.
- Knowledgeable of one hour photo operation.
- Assisted pharmacy department when there is high volume of customers.
- Communicated with pharmacy for over counter drug related questions.
- Provided leadership and development for associates by communicating career opportunities.
- Provided regular performance feedback.
- Ensured that all outdated product is removed from sales floor and processed.
- Ensured proper rotation of dated merchandise.
- Accurately completed cash register operations.
- Adhered to company policies and procedures.
Wardrobe Consultant, ASMII, ASM
Men's Wearhouse
09.2006 - 09.2011
- Provided each customer with customized personal service, attention to detail and follow-up that led to lasting relationships and return business.
- Executed benchmark selling behaviors effective within team selling environment. Maximized each customers shopping experience while building solid customer base and ensuring acceleration of sales.
- Made appropriate recommendations for required alterations and communicated effectively with master tailors.
- Assisted teammates through selling process. Assisted tuxedo rental customers and converted them into retail customers.
- Supported Managers efforts to coach and operate as store selling and operational director.
- Achieved personal and sales goal targets.
- Actively participated in day-to-day operations; ordering merchandise and supplies, cash transactions, opening and closing duties, inventory control, scheduling and promoting sales.
- Retain, implement and train benchmark selling behaviors related to driving sales.
- Provided extraordinary customer service by building quality relationships with customers and followed up on all customer requests in timely manner.
- Served as coach and role model to team by proving constructive feedback and demonstrating servant leadership.
Education
Associates Degree - Applied Sciences
Andover Community College
06.2000
Skills
- Goals and Performance
- Scheduling
- Inventory Control
- Store Management
- Product Knowledge
- Visual Merchandising
- Store Operations
- Key Performance Indicators (KPIs)
- Staff Management
Timeline
Store Manager
Sierra
11.2022 - Current
Assistant Store Manager, Merchandising
Sierra
10.2021 - 11.2022
Service/Operations Manager, ASM
Burlington
04.2021 - 10.2021
Assistant Manager
Duluth Trading Co.
07.2019 - 04.2021
Sales Manager
Duluth Trading Company
10.2018 - 07.2019
Store Manager
Chico's
05.2017 - 10.2018
Assistant Manager
Rite-Aid
04.2012 - 05.2016
Wardrobe Consultant, ASMII, ASM
Men's Wearhouse
09.2006 - 09.2011
Associates Degree - Applied Sciences
Andover Community College
Similar Profiles
Rachel SprungerRachel Sprunger
Operations Manager at SierraOperations Manager at Sierra
Marc BainMarc Bain
Assistant Store Manager of Operations at SierraAssistant Store Manager of Operations at Sierra
Erin GrippoErin Grippo
Server at SierraServer at Sierra
SAUMYA RASTOGISAUMYA RASTOGI
Principal Data Scientist at UNUM GroupPrincipal Data Scientist at UNUM Group
Kylie FongKylie Fong
Valet at Hilton Garden Inn Portland Downtown WaterfrontValet at Hilton Garden Inn Portland Downtown Waterfront