ANN-MARIE GREEN
Dallas
Summary
Dependable and detail-oriented professional with 20+ years of experience in customer-facing, clerical, and administrative support roles across healthcare, retail, and corporate environments. Skilled in front desk operations, multi-line call handling, appointment scheduling, records management, and conflict resolution. Known for delivering professional, empathetic service to diverse populations in fast-paced and high-volume settings. Recognized for adaptability, problem-solving, and keeping accuracy in regulated environments.
Overview
25
25
years of professional experience
Work History
Administrative Support / Patient Services/Medical Receptionist
Emory Healthcare – Nephrology Department
11.2021 - 05.2024
- Managed patient check-in, appointment scheduling, and follow-up coordination.
- Entered and updated demographic, insurance, and service records into electronic systems.
- Handled multi-line phone calls, routed provider messages, and responded to customer inquiries.
- Supported daily office workflow by preparing files, updating records, and maintaining calendars.
- Provided professional, compassionate service in a busy specialty office.
Administrative Support / Patient Services/Medical Receptionist
Emory Healthcare – Nephrology Department
11.2021 - 05.2024
- Cultivated interpersonal skills by building positive relationships with others.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Routed incoming mail and messages to relevant personnel without delay.
- Confirmed appointments, communicated with clients, and updated client records.
Front Desk / Guest Services /
Emory Healthcare
09.2017 - 11.2021
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Provided professional services and support in a dynamic work environment.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Retrieved medical data for physicians and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
Customer Service Manager / Merchandise Coordinator
TJ Maxx Retail
10.2014 - 09.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Created and reviewed invoices to confirm accuracy.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Established team priorities, maintained schedules and monitored performance.
Technical Support Representative
Sprint
01.1999 - 03.2011
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Assisted in development of system security protocols.
- Installed and configured operating systems and applications.
- Erased user data, debugged application issues and refurbished devices for resale.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- De-soldered and re-soldered connections between parts and motherboard.
- Specialized in repairing Sanyo phones and frequently worked on other manufacturer models.
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
Education
Bachelor of Business Administration -
Metropolitan College of New York
01.2002
Certification in Medical Assisting - Medical Assistance
Atlanta Career Center
Peachtree Corners, GA08-2021
Skills
- Customer service support
- Multi-line phone management
- Schedule coordination
- Document organization and data entry
- Claims processing and payment tracking
- Skilled in Microsoft Office Suite functionalities
- HIPAA compliance expertise
- Team collaboration
- Training and mentoring
- Shift scheduling
- Problem resolution
- Crisis management
Timeline
Administrative Support / Patient Services/Medical Receptionist
Emory Healthcare – Nephrology Department
11.2021 - 05.2024
Administrative Support / Patient Services/Medical Receptionist
Emory Healthcare – Nephrology Department
11.2021 - 05.2024
Front Desk / Guest Services /
Emory Healthcare
09.2017 - 11.2021
Customer Service Manager / Merchandise Coordinator
TJ Maxx Retail
10.2014 - 09.2017
Technical Support Representative
Sprint
01.1999 - 03.2011
Bachelor of Business Administration -
Metropolitan College of New York
Certification in Medical Assisting - Medical Assistance
Atlanta Career Center
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