Summary
Skills
Work History
Education
Software
Timeline
SoftwareEngineer

Ann-Marie Hamilton

Summary

Dynamic and detail-oriented professional with extensive experience at Atrium Healthcare, excelling in document control and relationship building. Proven track record in enhancing office efficiency and managing complex scheduling. Skilled in recruitment and training, with a strong commitment to patient care and operational excellence. Adept at multitasking and maintaining high standards in fast-paced environments.


Skills

  • Document control and management
  • Scheduled and calendar management
  • Travel arrangements
  • Relationship building
  • Medical Terminology
  • Recruitment and training
  • Ordering DME
  • Complaint and conflict resolution
  • Time management
  • Office equipment troubleshooting
  • Multitasking and organization
  • Attention to detail

Work History

Staff Assistant Orthopedic Trauma

Atrium Healthcare, CMC
04.2024 - Current
  • Identified areas for improvement in office systems, proposing and implementing solutions that increased overall work efficiency.
  • Managed inventory supplies, tracking usage and placing orders as necessary.
  • Assisted manager in all aspects of business operations.
  • Processed expense reports accurately and promptly, enabling swift reimbursement for staff members.
  • Supported onboarding processes for new employees, facilitating training sessions.
  • Supported daily operations with efficient task management, contributing to overall office productivity and organization.
  • Improved office efficiency by streamlining administrative processes and implementing organizational systems.

Referral Coordinator

Advocate Good Samaritan Hospital
10.2020 - 04.2024
  • Maintained accurate records on in-progress and completed referrals ensuring full data integrity throughout the process.
  • Contacted insurance companies to get precertification and other benefit information on behalf of patients.
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Was involved in the hiring process from conducting initial interview to on-boarding process.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Scheduled 10-15 surgeries weekly, managed precertification and verified insurance coverage.
  • Ordered all medical supplies and assured inventory levels were on par.

Passenger Service Representative

AHI Travel
04.2019 - 06.2020
  • Coordinated travel arrangements for 1200 passengers, ensuring accuracy in itineraries and compliance with company policies.
  • Communicated throughout day with passengers by telephone, email and letter.
  • Processed group letters and or email blasts for program changes, corrections and updates.
  • Over saw credit card issues, payments, passenger information form and special requests.
  • Processed visa and passport information accurately, ensuring all international travelers met entry requirements for their destinations.
  • Coordinated passenger air travel purchases and schedules.
  • Facilitated deviation or special requests for air, extra nights at group hotels, private transfer via car or rail.
  • Became educated with program and destination information.
  • Processed and documented all travel cancellations.


Front Office Manager

Revolution Physical Therapy and Weight Loss
08.2016 - 04.2019
  • Managed daily front office operations, ensuring efficient patient scheduling with Physical Therapists, Registered Dietitian and Medical Social Worker.
  • Trained and supervised front office staff to enhance customer service standards.
  • Dealt with workers' comp and insurance companies by phone and utilized website portals to ensure proper authorizations for services.
  • Collected weekly copayments, self pay packages and statement balances while exceeding monthly account receivable goals.
  • Established and harbored an excellent working relationship with Clinic Manager.
  • Acted as a liaison between patients/clients and the Billing Department.
  • Handled and maintained supply orders and inventory.

Patient Care Secretary

Vitas Innovative Hospice Care
01.2012 - 02.2017
  • Provided over the phone service and facilitated communication between patients, caregivers, medical staff, vendors and referral source.
  • Processed and coordinated new orders and pick ups for all Durable Medical Equipment.
  • Documented in patients' chart regarding symptoms, concerns and actions taken.
  • Processed updates in patients' chart including admission and discharge times, level of care transfers along with changes on personal information.
  • Created daily On Call Scheduled for 32 programs across several states for the Telecare Department.
  • Maintained confidentiality in regards to company policies and HIPPA.

Patient Care Secretary

Odyssey Hospice - a Gentiva Company
04.2007 - 12.2011
  • Managed patient scheduling and appointment coordination for 140 patients efficiently.
  • Assisted with onboarding new staff members, providing training on office procedures and systems.
  • Managed a high volume of incoming calls from patients, families, and other medical professionals with professionalism and empathy.
  • Composed weekly agenda for Interdisciplinary Team Meeting.
  • Responsible for purchasing/ordering all Durable Medical Equipment.
  • Organized medical supplies inventory, restocking as needed to ensure consistent availability for healthcare team use.
  • Provided administrative support to 3 Medical Directors.

Education

Associate of Science - Criminal Justice

College of DuPage
Glen Ellyn, IL
05-2006

Software

EMR, EPIC

Timeline

Staff Assistant Orthopedic Trauma

Atrium Healthcare, CMC
04.2024 - Current

Referral Coordinator

Advocate Good Samaritan Hospital
10.2020 - 04.2024

Passenger Service Representative

AHI Travel
04.2019 - 06.2020

Front Office Manager

Revolution Physical Therapy and Weight Loss
08.2016 - 04.2019

Patient Care Secretary

Vitas Innovative Hospice Care
01.2012 - 02.2017

Patient Care Secretary

Odyssey Hospice - a Gentiva Company
04.2007 - 12.2011

Associate of Science - Criminal Justice

College of DuPage

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Ann-Marie Hamilton