Ann-Marie Kirkhus
Owatonna,MN
Summary
Dedicated professional with a strong background in customer service and call center operations, committed to enhancing customer satisfaction. Proven ability to leverage extensive experience to drive company goals while fostering a positive and efficient work environment. Eager to contribute to a customer-focused organization that values growth and stability, ensuring exceptional service delivery and operational excellence. Prepared to bring a proactive approach to problem-solving and team collaboration for mutual success.
Overview
19
19
years of professional experience
Work History
Various Professional Temp Positions
EXPRESS PROFESSIONALS/ATTERRO/MASTERSON STAFFING
09.2010 - 12.2015
- -Call Center Representative (2+ years); Provide Customer Service regarding account resolution, information dissemination and resource referrals in large volume call center.
- -Recruiter; Recruit skilled candidates for various business clients in staffing industry.
- -Production Lead/ Quality Inspection/ Manufacturing Assembler; Meet daily production and quality assurance goals for designated facilities while following all safety protocols.
- Utilized customer service and educational experience in all positions to complete company goals, provide optimum service, meet expected deadlines and enhance company image through operational systems management and teamwork.
Merchandiser/Sales Associate
HERSHEY COMPANY
01.2009 - 09.2010
- -Market and introduce at least 33 products to identified retail establishments.
- -Contract negotiations and marketing within designated sales region.
- Recognized for selling the most contracts for the Hershey Company in the Midwest market.
- Developed visual merchandising strategies to enhance product displays and drive customer engagement.
- Analyzed sales data to identify trends and optimize inventory management processes.
Human Resource Manager
HOLIDAY INN
01.2008 - 12.2008
- -Train, coach, oversee and develop staff all 12 departments.
- -Maintain 100+ employee confidential files.
- -Clarify & redesign company policy to meet company and industry standards.
- -Precise schedule planning, time clock maintenance and payroll.
- Conflict Resolution Liaison between Department Heads and Staff.
- Developed and implemented HR policies to enhance employee engagement and retention.
- Led recruitment strategies, improving talent acquisition processes across departments.
Owner/Operator
THE DRAGON'S LAIR
04.1997 - 05.2006
- -Responsible for all operations, staff development, book keeping and customer relations in Tattoo Artistry business.
- Developed and implemented marketing strategies to enhance brand visibility and attract clientele.
- Managed daily operations, ensuring seamless customer service and satisfaction.
Education
B.A. - Human Resource Management
Concordia University
St Paul, MN05-2026
A.A.S. - Supervisory Management
Riverland Community College
Owatonna, MN05-2008
Skills
- Office Manager/Human Resources Manager
- Accounts Payable/Receivable/Budget Planning
- Proficient Computer Skills/ Microsoft Office
- Employee relations
- Payroll management
- Employment law
- Conflict resolution
- Staff development
- Recruitment strategies
- Performance appraisal
- Employee training
- Team building
Timeline
Various Professional Temp Positions
EXPRESS PROFESSIONALS/ATTERRO/MASTERSON STAFFING
09.2010 - 12.2015
Merchandiser/Sales Associate
HERSHEY COMPANY
01.2009 - 09.2010
Human Resource Manager
HOLIDAY INN
01.2008 - 12.2008
Owner/Operator
THE DRAGON'S LAIR
04.1997 - 05.2006
B.A. - Human Resource Management
Concordia University
A.A.S. - Supervisory Management
Riverland Community College