Ann-Marie Macias
Summary
Positive, reliable individual with strong interpersonal and organizational skills. Possess exceptional customer service and communication abilities. Demonstrates strong focus on team collaboration, ensuring reliability and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining detailed records. Known for high standards and delivering results-driven service.
Overview
5
5
years of professional experience
Work History
Accountant Specialist
Sherlock's Income Tax
03.2023 - Current
- Manage client accounts, ensuring accurate tax filings and compliance with regulations.
- Develop and implement streamlined processes for data entry and financial reporting.
- Reconcile accounts for audit preparation to identify discrepancies and improve financial accuracy.
- Contributed to the successful completion of external audits by providing detailed financial information and documentation as requested.
- Analyzed financial statements to provide insights for strategic decision-making.
- Daily office management activities.
Service Writer
Luther's Bonafide Truck & Repair
04.2022 - 03.2023
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Consulted with customers to assess service requirements and produce accurate orders.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Coordinated scheduling of service appointments to optimize workflow efficiency.
- Collaborated with technicians to ensure timely completion of repairs and maintenance tasks.
- Maintained detailed records of services performed and parts used for inventory accuracy.
- Enhanced communication between customers and repair teams to improve satisfaction levels.
Bartender/Server
Tuscanos Pizza And Pasta
03.2021 - 03.2024
- Cultivated warm relationships with customers.
- Worked with POS system to place orders, manage bills, and best cash management practices.
- Comprehensive knowledge of menu and alcohol options.
- Utilized slow periods to organzine workspaces.
- Comprehensive on ABC regulation practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Certificate - Dental Assistant
Summit College
Colton, CA11-2012
Certificate - Bartending
ABC Bartending School
Colton, CA08-2010
High School Diploma -
Yucaipa High School
Yucaipa, CA06.1992
Skills
- Office administration
- Administrative support
- Computer proficiency
- Data Entry
- Microsoft Excel/Word/Outlook
- Customer and client relations
- Book keeping
- Time management
- Clerical support
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
Timeline
Accountant Specialist
Sherlock's Income Tax
03.2023 - Current
Service Writer
Luther's Bonafide Truck & Repair
04.2022 - 03.2023
Bartender/Server
Tuscanos Pizza And Pasta
03.2021 - 03.2024
Certificate - Dental Assistant
Summit College
Certificate - Bartending
ABC Bartending School
High School Diploma -
Yucaipa High School