ANN-MARIE PLUMMER
Hyattsville,MD
Summary
Seasoned Administrative Coordinator with a proven track record at Inova Health System, adept in KRONOS/Timekeeper Management and fostering robust patient and staff relationships. Demonstrated expertise in streamlining processes and enhancing office efficiency. Excelled in leadership roles, significantly improving workflow and compliance through innovative administrative strategies and meticulous attention to detail.
Overview
26
26
years of professional experience
Work History
NURSING SUPPORT/Administrative Coordinator
UM Capital Region Hospital
Largo, MD
10.2021 - 12.2024
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Supported office clerical functions using word processing and other software, email and office machines
- Followed confidentiality rules to preserve data quality and reduce potential information compromise
- Prepared agendas and took notes at meetings to archive proceedings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate records of employee attendance, vacation requests, absences.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Implemented new administrative systems and processes to improve office efficiency and workflow.
- Monitored office safety protocols and conducted regular checks to ensure compliance with health and safety regulations.
- Generated status reports for senior management activities critical to meeting project and departmental goals.
- Managed confidential employee and company documents, ensuring they are securely stored and handled.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Clerical Specialist
Capital Region Medical Center
Largo, MD
02.2021 - 10.2022
- Provided customer service, addressing inquiries and resolving issues promptly.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Trained staff members to perform work activities and use computer applications.
- Answered incoming calls and directed inquiries to the appropriate parties.
- Operated standard office equipment including copiers, printers, fax machines.
ADMINISTRATIVE COORDINATOR
Inova Health System
Falls Church, VA
07.2018 - 11.2020
- Liaised between employees and Human Resources, payroll and Clinical Director(s) to resolved issues and update employee's credentials
- KRONOS experience as Payroll Timekeeper/ Manager for over 200 employees and travelling RNs
- Onboard new graduates/hires on scheduling and KRONOS timecard requirements
- Managed daily communications with staff to disseminate schedules and overviews
- Program updates and announcements, and yearly required training and certifications
- Handled purchasing and maintenance of general office supplies
- Assisted in coordination, direction, and fulfillment of special projects
- Facilitated and coordinated administrative support for Magnet Committee, for certification in 2021
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Maintained accurate records of employee attendance, vacation requests, absences.
- Implemented new administrative systems and processes to improve office efficiency and workflow.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Organized office supplies inventory and placed orders when necessary.
- Prepared agendas and took notes at meetings to archive proceedings.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
UNIT SECRETARY/TRAINING MANAGER
Inova Health System
Falls Church, VA
11.1998 - 07.2018
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships
- Monitored unit supply levels and notified management of ordering needs
- Transcribed doctors' orders, including medication and lab test requests
- Compiled physical and digital documents, charts and reports
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff
Education
Some College - College Courses
University of Maryland University College
Adelphi, MDMedical Biller/ICD/CPT Coding -
Prince Georges Community College
Largo, MDAdministrating Assistant Certificate -
American Training Center
New York, NYMedical Assisting -
Municipal Training Center
Brooklyn, New YorkSkills
- KRONOS/Timekeeper Manager
- ServiceNow/Responder 5
- EPIC
- Accounts payable and receivable
- Microsoft Suite
- Spreadsheet development
- GE Centricity/IDX Care Cast
Additional Information - References
Available upon request.
Timeline
NURSING SUPPORT/Administrative Coordinator
UM Capital Region Hospital
10.2021 - 12.2024
Clerical Specialist
Capital Region Medical Center
02.2021 - 10.2022
ADMINISTRATIVE COORDINATOR
Inova Health System
07.2018 - 11.2020
UNIT SECRETARY/TRAINING MANAGER
Inova Health System
11.1998 - 07.2018
Some College - College Courses
University of Maryland University College
Medical Biller/ICD/CPT Coding -
Prince Georges Community College
Administrating Assistant Certificate -
American Training Center
Medical Assisting -
Municipal Training Center
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