Ann-Marie S. Rowe-Whyte
Dover,PA
Summary
Internal Audit (IT), Quality Assurance, Risk and Compliance, Curriculum Assessment, Teaching, Advising, Research, Advanced Administrative, Communications Development within an educational, business and non-profit setting Valuable Auditor offering strong research and problem-solving skills. Adept at performing risk assessment procedures on key business activities and processes. Knowledgeable of business and financial language. Experienced professional with over 8 years of experience in the non-profit sector. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
Work History
IT Auditor
Pennsylvania Higher Education Assistance Agency
Harrisburg, PA
02.2020 - Current
- Develop and perform testing plans for audit. Interview business owners to understand needs and explain audit scope
- Assist in risk assessment related to business systems
- Work collaboratively on teams to conduct business unit interviews related to internal audits and risk assessments
- Managed reporting for audit issue follow up using Tableau, RSAM and Microsoft SQL software tools for over 180 audit issues and over 50 audits
- Research and application of regulatory guidelines for financial services and IT standards and framework; including NIST, COBIT and IIA's Professional Practices Framework.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement
Executive Secretary
Pennsylvania Higher Education Assistance Agency
Harrisburg, PA
09.2016 - 02.2020
- Provide administrative level support to the Internal Audit department executives. Responded to emails and other correspondence to facilitate communication and enhance business processes
- Prepare interview packets
- On-board new auditors
- Submit access requests to database and other programs
- Prepare meeting agenda and materials for weekly staff meeting and quarterly Executive Committee meetings
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Process requisitions
- Maintain department’s yearly budget
- Assist with audit testing as necessary.
Administrative Assistant
Pennsylvania Higher Education Assistance Agency
Harrisburg, PA
08.2015 - 09.2016
- Provided administrative level support to Customer Service department under direct supervision of the Vice President of Customer Service and Loan Operations
- Executed record filing system to improve document organization and management
- Prepare weekly meeting agenda and materials
- Managed access requests for database and other customer service programs
- Process travel requests and business travel reimbursements
- Process requisitions
- Maintain department’s yearly budget
- Assist with large departmental moves and shift changes
Adjunct Instructor
McCann School of Business and Technology
Carlisle, PA
08.2015 - 08.2016
- Provide instruction to college level students and adults for courses in interpersonal communication, business communication, customer service and career development
- Lessons entailed developing students’ skills in career planning, resume writing, business correspondence, public speaking and small group communication.
- Improved student performance by defining clear goals and communicating performance metrics
- Attended meetings and workshops to refine and enhance instructional skills
- Created and implemented course agendas, lesson plans and activities to successfully meet course objectives
- Examined and graded assignments and assessments to report grades to appropriate personnel
Customer Service Representative
Pennsylvania Higher Education Assistance Agency
Harrisburg, PA
02.2015 - 08.2015
- Provided customer service to student loan borrowers
- Duties involved: assisting customers with payments, submitting request for repayment schedule adjustments, providing explanation of loan terms and helping them to understand various options for postponing payments or decreasing loan terms
- Used CRM and HERA applications to provide written notations on computer system regarding each call.
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Receptionist
Menasha Corporation, Spherion
York, PA
09.2014 - 02.2015
- Provided administrative services to local companies on a contract basis
- Duties involved: customer service to clients over the phone and in person
- Field inquiries
- Assisted HR department with scheduling interview appointments for prospective employees
- Compiled new employee folders
- Consolidated reports for payroll and benefits within the HR department.
- Managed multiple tasks and met time-sensitive deadlines
Adjunct Faculty
Harrisburg Area Community College
York, PA
08.2012 - 05.2014
- Provide instruction to undergraduate students for the introduction to public speaking course
- Lessons entailed, developing students' communication skills for speaking in a public speaking setting as an individual and as a member in a small group setting.
- Evaluated and selected instructional materials and texts to prepare course materials and lesson plans
- Designed and distributed feedback forms to continually improve teaching skills and develop stronger connection with students
- Advised students in academic matters to improve successful course completion
Instructor
Speech Communication, Penn State Harrisburg
Harrisburg, PA
08.2008 - 06.2011
- Applied various teaching aids to minimize learning gaps and instruct and motivate students as full-time instructor for courses in public speaking
- Member of Faculty Senate- Student Affairs Committee.
- Evaluated and revised lesson plans and course content to achieve student-centered learning
- Used learning assessments to regularly monitor student understanding of class concepts and materials
- Applied various teaching aids to minimize learning gaps and instruct and motivate students
- Oversaw curriculum development and implementation in alignment with best practices
Education
Doctor of Philosophy - Higher Education Administration
Morgan State University
Baltimore, MD05.2012
Master of Science - Communications
Illinois State University
Normal, IL08.2002
Bachelor of Science Communication - Public Relations, Computer Information Systems
Illinois State University
Normal, IL05.2000
Skills
- PC Applications
- Statistical/Data Analysis
- Cloud Applications
- Microsoft Office (Publisher, Power Point, Excel, Word)
- Document Recordkeeping
- SPSS/ Atlas Ti
- Confluence/Jira
- Microsoft Teams
- Tableau
- RSAM
- Programming
- C, C
- Python
- Windows
- SQL
- Investigation Scope Determinations
- Audit Preparation
- Information Systems Examination
- Effective and Professional Communication
- Systems Efficiency Evaluation
- Auditor Assistance
- Critical Thinking and Analysis
- Correspondence Writing
- Status Updates
- Instructional Development
Timeline
IT Auditor
Pennsylvania Higher Education Assistance Agency
02.2020 - Current
Executive Secretary
Pennsylvania Higher Education Assistance Agency
09.2016 - 02.2020
Administrative Assistant
Pennsylvania Higher Education Assistance Agency
08.2015 - 09.2016
Adjunct Instructor
McCann School of Business and Technology
08.2015 - 08.2016
Customer Service Representative
Pennsylvania Higher Education Assistance Agency
02.2015 - 08.2015
Receptionist
Menasha Corporation, Spherion
09.2014 - 02.2015
Adjunct Faculty
Harrisburg Area Community College
08.2012 - 05.2014
Instructor
Speech Communication, Penn State Harrisburg
08.2008 - 06.2011
Doctor of Philosophy - Higher Education Administration
Morgan State University
Master of Science - Communications
Illinois State University
Bachelor of Science Communication - Public Relations, Computer Information Systems
Illinois State University
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