ANN-MARIE SHARPE
Palm Beach Gardens,FL
Overview
37
37
years of professional experience
Work History
Director, Risk Management
City of Miami
Miami, FL
07.2013 - Current
- Administer the day-to-day operations of the Department of Risk Management, which includes: Claims administration; workers compensation, property damage, bodily injury and subrogation recovery.
- Property/casualty insurance program; business continuity, general liability, property, employee health & safety.
- Employee benefits program; health, dental, vision, life and AD&D insurance.
- Create and recommend risk control and claim management processes that align with best practice.
- Establish funding levels as appropriate.
- Prepare and manage department's budget of approximately $80M.
- Evaluate and recommend vendors which may provide services for the City's Risk Management functions.
- Prepare regular and special reports.
- Effectively supervise staff of 26, and monitor activities to ensure department's goals are met.
- Emergency Operation Management (EOC) Incident Response Team.
Risk Manager
City of Durham, NC
Durham, NC
01.2010 - 01.2013
- Managed the City's self-insured Risk Management Program with $1 Million retention on liability and workers compensation. Program includes management of safety program and claims administration.
- Allocated costs to enterprise funds and departments by way of comprehensive cost allocation study.
- Identified, evaluated and analyzed risks inherent in the various operations of the City. Monitored the City's operations so rising levels of risks can be identified early and accurately.
- Managed claims operations by meeting with claims staff and third party administrators; reviewed claims data and reports; ensured proper claims management; conducted accident investigations; negotiated, evaluated and recommended claim settlements, participated in mediation conferences and handled public inquiries, prepared financial analysis and cost projections.
- Prepared and conducted training sessions for department directors, managers and general employees regarding risk management and safety matters.
- Recommended, implemented and maintained insurance contractual requirements.
- Reviewed certificate of insurance for compliance with risk management requirements.
- Ensured the City's interests are protected by reviewing contract and RFPs insurance language; establishing threshold requirements for various insurance coverage; drafting appropriate contract/RFP language; and advising City staff regarding risk management recommendations.
- Reduced lost work days by 30% by implementing robust return to work program.
- Administered loss control and environmental compliance program citywide.
- Ensured OSHA compliance, developed and maintained OSHA required regulatory programs.
- Managed Risk Management staff by reviewing work products and services; ensuring accurate work schedules; monitoring projects/programs; addressing operational deficiencies.
- Prepared annual insurance program by reviewing and analyzing citywide insurance needs; obtaining quotes from brokers and established funding levels based on actuarial studies obtained.
- Managed safety activities by reviewing policies and recommending revisions; conducting accident investigations and root cause analysis and reviewing claims data to determine training needs.
- Prepared and administered risk management budget of approximately $17 Million.
Risk Manager
City of West Palm Beach, FL
West Palm Beach, FL
01.2003 - 01.2010
- Reviewed insurance and indemnification clauses in contracts to ensure appropriate insurance contractual requirements. Liaised with all departments on insurance requirements.
- Managed all aspects of the City's risk portfolio including casualty (General Liability, Cyber risk and, Automobile Liability), Executive Risks (Public Officials' Liability, Fiduciary), Workers Compensation, property and other specialized coverages. Responsible for analysis of insurance proposals, negotiate terms, conditions and pricing.
- Prepared and presented safety, liability and accident prevention classes, seminars and training courses for Department Directors, Managers and general employees.
- Evaluated and developed best practices for controlling and monitoring operations. Implemented an enterprise-wide approach for the identification, assessment and treatment of risk exposures in order to minimize the impact on City's resources and the environment.
- Served as the enterprise-wide internal consultant on risk mitigation strategies, contract reviews, lease arrangements and affiliation agreements etc. Reviewed contracts and develop written assessments to include risk identification and proposed appropriate risk treatment.
- Directed management of all claims up to adjudication including general liability claims, workers' compensation and automobile. Managed claims investigation, negotiation and recommended claims settlement. Developed and implemented claims litigation management process.
- Developed and analyzed claims data to identify trends, presented recommendations to upper management.
- Prepared and administered risk budget of approximately $6 Million.
- Key member of the Emergency Management team. First responder responsibility.
- Provided leadership to risk management staff to realize goals and maintain best practice.
- Collaborated with key stakeholders including City Attorney's Office, department directors and City Administration on various risk reduction initiatives.
- Significant knowledge of Risk Management Information Systems.
- Structured measurable performance standards for brokers, third party administrators (Claims) and other service providers; increased productivity, accountability and enhanced quality work processes.
- Coordinated and directed the activities of insurance consultants; effectively managed multiple vendor relationships including third party administrators (TPA), insurance brokers and actuaries.
- In-depth knowledge of insurance company operations including, regulatory compliance, underwriting, loss control and claims handling.
Risk Manager
Hall County Board of Commissioners
Gainesville, GA
01.2000 - 01.2003
- Directed the development and management of the county's self insurance program, including risk identification and analysis, Safety program, claims administration and workers compensation program management.
- Experienced in Financial Modeling - loss forecasting, premium trending and financial reporting. Developed (in collaboration with the actuary) the schema for determining what types and levels of risk should be retained or transferred based on potential frequency, severity, impact on risk propensity.
- Served as the County's resource on all insurance and risk management related matters, including contract review, lease negotiations and procurement as well as risk management and safety training.
- Managed Risk Management budget with emphasis on cost containment.
- Responsible for work place violence prevention and harassment training programs.
- Identified cause of loss and introduced training necessary to avert reoccurrence of losses.
- Facilitated the marketing, purchasing and implementation of the County's insurance portfolio by way of bid process.
- Reduced loss frequency and severity by developing and administering effective loss prevention programs.
- Analyzed loss data and prepared reports providing loss projections.
- Chaired County wide safety committee.
Claim Specialist
AIG Claim Services Workers Compensation
Alpharetta, GA
01.1996 - 01.2000
- Conducted compensability investigation for injuries arising out of and in the course of employment.
- Conducted coverage investigations to ensure applicability to loss.
- Interfaced with physicians, attorneys, and insureds to resolve issues.
- Managed litigated cases to ensure cost effective outcome.
- Negotiated and settled cases equitably.
Claim Representative
Atlanta Casualty Companies
Norcross, GA
01.1993 - 01.1996
- Investigated, evaluated and negotiated liability and property damage claims for multiple jurisdictions.
Claim Representative
Progressive Insurance Company
College Park, GA
01.1988 - 01.1992
- Investigated, evaluated and settled claims. Identified fraudulent cases and arranged further investigations.
- Negotiated fair settlement and prepared defenses of claims.
Timeline
Director, Risk Management
City of Miami
07.2013 - Current
Risk Manager
City of Durham, NC
01.2010 - 01.2013
Risk Manager
City of West Palm Beach, FL
01.2003 - 01.2010
Risk Manager
Hall County Board of Commissioners
01.2000 - 01.2003
Claim Specialist
AIG Claim Services Workers Compensation
01.1996 - 01.2000
Claim Representative
Atlanta Casualty Companies
01.1993 - 01.1996
Claim Representative
Progressive Insurance Company
01.1988 - 01.1992
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