Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Hi, I’m
ANN-MARIE A. GREEN
Summary
Overview
7
years of professional experience
Work History
Emory Healthcare
Certified Medical Assistant
11.2021 - 06.2023
Job overview
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Emory Healthcare
Work Experience
09.2019 - 11.2021
Job overview
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Processed medical insurance claims and payments.
DeKalb Medical Physician Group
Front Desk Associate Multi-specialty Clinics
06.2017 - 09.2019
Job overview
- Streamlined front desk operations for increased efficiency and improved customer service.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Maintained current and accurate medical records for patients.
TJ Maxx Retail
Merchandise Coordinator/Customer Service Cashier
10.2016 - 09.2017
Job overview
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Collaborated with store managers to optimize product placement and enhance customer experience.
- Increased sales by effectively coordinating merchandise displays and promotional materials.
- Ran markdown reports, managed store replenishment, and analyzed buying reports.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Metropolitan College of New YorkNew York, NY
BBA from Business Administration
07.2002
University Overview
Skills
- Active listening
- Critical thinking
- Data entry
- Computer skills
- Administrative support
- Time management
- Customer and client relations
- Verbal communication
- Documentation and recordkeeping
- Multi-line phone proficiency
- Dedicated team player
- Team bonding
Languages
English
Full Professional
Timeline
Certified Medical Assistant
Emory Healthcare
11.2021 - 06.2023
Work Experience
Emory Healthcare
09.2019 - 11.2021
Front Desk Associate Multi-specialty Clinics
DeKalb Medical Physician Group
06.2017 - 09.2019
Merchandise Coordinator/Customer Service Cashier
TJ Maxx Retail
10.2016 - 09.2017
Metropolitan College of New York
BBA from Business Administration
Similar Profiles
KRISTINA HUMPHREY, CMA (AAMA)KRISTINA HUMPHREY, CMA (AAMA)
MA Proceduralist – Intermediate at Emory Healthcare/ Emory Urology/ EUHMMA Proceduralist – Intermediate at Emory Healthcare/ Emory Urology/ EUHM
Stanley G. BakerStanley G. Baker
SR. Desktop Support Engineer IV at Emory HealthcareSR. Desktop Support Engineer IV at Emory Healthcare
Wanda JacksonWanda Jackson
Patient Care Assistant at Emory HealthcarePatient Care Assistant at Emory Healthcare