Experienced in hotel management, I bring a warm and customer-oriented approach to deliver exceptional service. My expertise in all aspects of high-end boutique hospitality allows me to create memorable experiences for guests. As a motivated problem solver and skilled multi-tasker, I thrive in fast-paced environments. As an essential part of the management team, I actively contribute to the long-term success of the organization, ensuring its continued growth and excellence.
Hi, I’m
Ann Marie Heller
Darien,WI
Summary
Overview
6
years of professional experience
Work History
The Belfry House
Concierge
01.2021 - 09.2024
Job overview
- Delivered exceptional hospitality experiences tailored to guests' needs.
- Assist customers with booking via phone and email.
- Design responsibilities including procurement of custom decor for rooms and restaurant
- Managed high tea, nuptials, and other events at the venue.
The Abbey Resort
Sales Coordinator
01.2019 - 01.2020
Job overview
- Worked as a Sales Coordinator for events at a high-end boutique inn and event center
- This included working closely with wedding parties and others involved in local social events
- Assisted patrons with room reservations and activities
- Worked extensively with Microsoft products.
Education
Victory Baptist Academy
High School Diploma
University Overview
Skills
- Budget management
- Sales Management
- Service-oriented
- Staff Training/Coaching
- Poised Under Pressure
Timeline
Concierge
The Belfry House
01.2021 - 09.2024
Sales Coordinator
The Abbey Resort
01.2019 - 01.2020
Victory Baptist Academy
High School Diploma
Hobbies and Interests
Hobbies and Interests
- Design
- Decorating
- Outdoors
- Baking
- Floral Arrangement
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