ANN MARIE HENRIQUES
Lowes Home Improvment
Maricopa,AZ
12
years of professional experience
Results-driven Administrative and Executive Support Professional experienced in needs-based assessment, process improvement, and strategic problem-solving. Enhanced operational workflows and drove results through effective communication and detail-oriented support. Retail leader focused on driving sales and maximizing customer satisfaction by fostering team collaboration and optimizing store operations.
Work History
Retail Sales Supervisor
1 Year 3 Months- Trained and mentored team members in product knowledge and sales techniques.
- Supervised daily operations to ensure optimal customer service and store performance.
- Analyzed sales data to identify trends and drive strategic merchandising decisions.
- Implemented inventory management procedures, enhancing stock accuracy and availability.
- Managed various projects relating to planning events and coordinated and executed assigned projects
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Performed and executed half yearly and yearly performance reviews.
Outlet Sales and Operations Manager
6 Years 2 Months- Created and implemented daily operational plans to ensure timely unloading of merchandise and streamline warehouse functions
- Developed training programs for staff, fostering skill enhancement and operational excellence.
- Analyzed performance metrics to identify trends and recommend strategic adjustments for operations management.
- Oversaw inventory management systems, ensuring accurate stock levels and timely replenishment of products.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Showroom Manager
2 Years 2 Months- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Developed sales team to increase conversion rates.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Conducted regular staff meetings to align team goals and share best practices for success.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Performed and executed annual reviews.
Outlet Manager
1 Year 10 Months- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Demonstrated product knowledge, assisting customers in making informed purchasing decisions.
- Maintained visual merchandising standards, ensuring an appealing shopping environment.
- Trained new associates on operational procedures and best practices for service excellence.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
Master of Business Administration - Business Administration And Management
Bachelor of Education - Business & Computer Studies
Skills
Retail Management Software
Team building
Calendar management
Workday
Microsoft 365 proficiency
Reliability
Inventory management
Multitasking Abilities
Adaptability skills
Organizational skills
Multitasking
Teams
Timeline
Retail Sales Supervisor
Lowes Home Improvment
05.2025 - CurrentRead More
Outlet Sales and Operations Manager
Bob’s Discount Furniture
03.2019 - 05.2025Read More
Showroom Manager
Bob’s Discount Furniture
01.2017 - 03.2019Read More
Outlet Manager
Bob’s Discount Furniture
05.2014 - 03.2016Read More
Kaplan University School of Business
Master of Business Administration from Business Administration And Management
Read More
University of Technology
Bachelor of Education from Business & Computer Studies
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PROFESSIONAL EXPERIENCE
Gaynstead High School: Head of Academic Committee, Senior Teacher, Head of Graduation Committee, Head of Caribbean Examination Student Enrollment for Gaynstead High School. Kingston, Jamaica, 2008-01, 2013-05. Created and implemented systems to improve and monitor academic standards of students, Collected, maintained and updated student record database, Developed and administered departmental budget.