Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Accomplishments
Work Availability
Work Preference
Interests
Generic
Ann Marlow
Open To Work

Ann Marlow

Customer Service
Fernley,NV

Summary

Multitalented, seasoned professional with a dynamic career background in demanding environments offering a committed work ethic and proven ability to excel in front office, administrative, aquatic and customer service settings.

Water safety professional prepared for role in aquatic supervision and rescue operations. Recognized for maintaining vigilant eye on swimmers and ensuring pool safety protocols are followed. Focused on teamwork and achieving optimal safety outcomes, adaptable to changing circumstances, and reliable in high-stress situations.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Life Gaurd

Fernley Swimming Pool
05.2023 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.

Educational Guidance Counselor, Natchez Elementary & Gerlach Schools, Gerlach, NV

Washoe County School District, Various Locations, NV
01.2013 - 01.2017
  • Managed all aspects of guidance counseling responsibilities for large student populations. Coordinated supportive services as well as group curriculum and wrote detailed reports. Attended meetings among faculty and staff for professional development and planning purposes. Enhanced student community, running activities and answering questions using educational expertise in many areas.
  • Utilized a highly successful Positive Behavioral Program framework that was developed first at Hunsberger Elementary and is now used district wide.
  • Served as main point of contact to assist students and teachers with a reputation for remarkable compassion.
  • Entrusted with leadership responsibilities to make decisions and coordinate school priorities during principal absences.
  • Conducted presentations at parent meetings, providing information on available resources and strategies for supporting student success.
  • Facilitated group sessions focused on topics such as stress management, academic skills development, career exploration, or relationship-building techniques.
  • Addressed barriers to learning by collaborating with special education team members to create customized educational plans for each student.
  • Managed caseloads efficiently while maintaining accurate records of all counseling sessions and interventions provided.
  • Empowered students to take ownership of their education by teaching self-advocacy skills and fostering decision-making abilities.
  • Provided support to families by connecting them with relevant resources and guiding them through the college application process.
  • Offered crisis intervention support for students experiencing emotional distress or other personal challenges.
  • Maintained positive relationships with students, faculty, alumni, and administration.

Educational Guidance Counselor, Mendive Middle School, Sparks, NV
01.2012 - 01.2013
  • Effectively counseled students using proven techniques and strategies that increased development and academic success. Established and maintained relationships with students, opening lines of trust during non-academic activities. Helped with attendance, communication, reviewing records, and implementing next steps.
  • Exceeded expectations as a first-year middle school counselor by connecting with students and taking on added responsibilities.
  • Mediated problems in conjunction with families and school leadership, wrote detailed case notes, and monitored growth and customized learning plans, including behavior contracts.
  • Worked tirelessly to support students in addressing common challenges and to adapt to complex situations.

Educational Guidance Counselor, Katherine Dunn Elementary School, Sparks, NV
01.2010 - 01.2012
  • Cultivated a positive learning environment for students fostering a supportive attitude aligned to school values. Identified ways to improve learning outcomes and assist students with individualized goals in partnership with faculty and staff.
  • Visited students in class, inquired about learning and growth, and led schoolwide initiatives and programs.
  • Provided guidance to other staff to address and support mental health and other student needs.
  • Assessed student needs and recommended options that supported both individuals and community needs.

Educational Guidance Counselor, Hunsberger Elementary School, Reno, NV
01.2008 - 01.2010
  • Implemented data-driven decision making practices that informed program planning efforts based on identified trends in student achievement data.
  • Coordinated extracurricular activities that fostered a sense of community and belonging among students, promoting a positive school culture.
  • Actively participated in ongoing professional development opportunities to stay current with best practices in the field of school counseling.
  • Organized career fairs and workshops to expose students to various professional opportunities and prepare them for post-secondary education.

Educational Guidance Counselor, Agnes Risley Elementary School, Reno, NV
01.2005 - 01.2008

This was a low income school with many needs.

Implemented Thanksgiving and Christmas food and gift baskets.

Was able to get the entire school labled a Title School thus getting free breakfast and lunch every day.

Enabled students who could not pay to be able to participate in the before and afterschool programs.

  • Developed strong relationships with community partners, enhancing the availability of resources for students and families.
  • Coordinated with outside agencies to determine students receive appropriate services and resources.

Education

Master of Arts - Guidance Counseling and Educational Psychology

University of Phoenix
Reno, NV

Bachelor of Arts - Psychology, Criminal Justice

University of Nevada
Reno, NV

Skills

  • Detail-oriented information management
  • Effective communicator across multiple channels

Affiliations

  • Nevada School Counselors Association (NVSCA)
  • American School Counselor Association (ASCA)
  • American Counseling Association (ACA)
  • Past Board Member, Committee to Aid Abused Women (CAAW)

Certification

  • CPR & First Aid Certified
  • National Board for Certified Counselors (NBCC)
  • Abusive Behavior Intervention Techniques (ABI)
  • FEMA Certification

Timeline

Life Gaurd

Fernley Swimming Pool
05.2023 - Current

Educational Guidance Counselor, Natchez Elementary & Gerlach Schools, Gerlach, NV

Washoe County School District, Various Locations, NV
01.2013 - 01.2017

Educational Guidance Counselor, Mendive Middle School, Sparks, NV
01.2012 - 01.2013

Educational Guidance Counselor, Katherine Dunn Elementary School, Sparks, NV
01.2010 - 01.2012

Educational Guidance Counselor, Hunsberger Elementary School, Reno, NV
01.2008 - 01.2010

Educational Guidance Counselor, Agnes Risley Elementary School, Reno, NV
01.2005 - 01.2008

Bachelor of Arts - Psychology, Criminal Justice

University of Nevada

Master of Arts - Guidance Counseling and Educational Psychology

University of Phoenix

Accomplishments

  • Selected as mentor/trainer for new hires.
  • Improved customer satisfaction by resolving issues in a timely manner.
  • Recognized by management for being a team player, seeing what needs to be done, needing little insturction or direction.
  • Consistently achieve deadlines and optimize workflow through efficient team collaboration.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Desired Job Title

Life GaurdEducational Guidance Counselor, Natchez Elementary & Gerlach Schools, Gerlach, NV

Work Type

Full Time

Location Preference

On-SiteRemote

Important To Me

Healthcare benefits

Interests

I volunteer with animal rescue