Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yankey Linda

FT MYERS,FL

Summary

Dynamic Customer Support Specialist with proven expertise at Lincare Holdings, Inc., excelling in analytical problem-solving and effective issue management. Recognized for enhancing customer satisfaction through CRM applications and strong relationship-building skills. Successfully resolved escalated cases, fostering repeat business and positive feedback while maintaining high call quality standards.

Overview

8
8
years of professional experience

Work History

Customer Support Specialist

NewSouth Windows
03.2023 - 05.2025
  • Assisted customers with inquiries and issues to enhance overall satisfaction.
  • Learned and utilized customer support software for efficient ticket management.
  • Resolved product-related questions through effective communication and problem-solving skills.
  • Documented customer interactions to improve service quality and response times.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Collaborated with sales team to streamline order processing and improve customer satisfaction.

Receptionist

Comfort Keepers Home Health Care
06.2019 - 06.2020
  • Managed front desk operations, greeting visitors and directing inquiries efficiently.
  • Coordinated appointment scheduling and maintained accurate calendars for staff members.
  • Handled incoming calls, ensuring clear communication and prompt responses to client needs.
  • Processed mail and packages, ensuring timely distribution within the organization.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Customer Support Specialist

Lincare Holdings, Inc Specialty Pharmacy Division
08.2017 - 04.2019
  • Maintained knowledge of products and services to deliver accurate information to customers.
  • Provided feedback on recurring issues to help identify areas for process improvement.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.

Education

Huntington County Community High School
Huntington, IN

Skills

  • Analytical problem-solving
  • Effective issue management
  • CRM expertise
  • Experience with CRM applications

Timeline

Customer Support Specialist

NewSouth Windows
03.2023 - 05.2025

Receptionist

Comfort Keepers Home Health Care
06.2019 - 06.2020

Customer Support Specialist

Lincare Holdings, Inc Specialty Pharmacy Division
08.2017 - 04.2019

Huntington County Community High School

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