ANN MCNEELY
V
FT MYERS,Florida
Summary
Ambitious AR Specialist with more than 15 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.
Overview
8
8
years of professional experience
Work History
Medical Billing and Collections Specialist
SURGICAL SPECIALISTS OF SW FLORIDA
07.2023 - Current
- Compiled and tracked outstanding balances owed to medical facilities.
- Logged charges and payments within [Software].
- Processed online and paper appeal submissions and refund requests.
- Corrected, completed and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Audited and corrected billing and posting documents for accuracy.
- Utilized various software programs to process customer payments.
- Created improved filing system to maintain secure client data.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Reconciled accounts receivable to general ledger.
- Collaborated with customers to resolve disputes.
- Responded to customer concerns and questions on daily basis.
Accounts Receivable Specialist
Integra Connect
01.2021 - 07.2023
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Accounts Receivable and Billing ClerkGene
Genesis Healthcare System
01.2016 - 01.2021
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Education
Medical Insurance Coding
Seminole State College of Florida
Sanford, FL04.1991
High School Diploma -
Titusville High School
Titusville, FL 05.2001 -
Skills
Insurance Verification
Accounts Receivable Management
Insurance Understanding
Stress Tolerance
HIPAA Compliance
Medical Billing Knowledge
Data Entry Proficiency
Customer Service
Collections Processing
Financial Reporting
Timeline
Medical Billing and Collections Specialist
SURGICAL SPECIALISTS OF SW FLORIDA
07.2023 - Current
Accounts Receivable Specialist
Integra Connect
01.2021 - 07.2023
Accounts Receivable and Billing ClerkGene
Genesis Healthcare System
01.2016 - 01.2021
High School Diploma -
Titusville High School
05.2001 -
Medical Insurance Coding
Seminole State College of Florida