Ann Meier
Palm Bay,FL
Summary
Compassionate Assisted Living Administrator known for high productivity and efficient task completion. Possess specialized skills in regulatory compliance, staff training and development, and resident-centered care planning. Excel at communication, leadership, and problem-solving to enhance facility operations and improve resident satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assisted Living Administrator
Aurora of the Treasure Coast
Ft. Pierce, FL
05.2010 - 06.2024
- Developed and implemented resident care plans, ensuring that all resident needs were met.
- Monitored and maintained medication schedules for residents.
- Conducted regular staff meetings to ensure adherence to safety protocols.
- Established policies and procedures related to the daily operations of the assisted living facility.
- Coordinated with outside agencies such as doctors, hospitals, and pharmacies regarding resident care.
- Ensured compliance with state regulations concerning healthcare standards in an assisted living setting.
- Created budgets for staffing, supplies, and other operational costs.
- Scheduled staff shifts on a weekly basis to ensure adequate coverage for residents' needs.
- Maintained records of medical treatment provided to residents in accordance with HIPAA guidelines.
- Performed periodic assessments of each resident's physical and mental health status.
- Organized social activities for residents including trips, events, and games within the facility or outside locations.
- Responded promptly to inquiries from potential clients interested in services offered by the facility.
- Participated in quality improvement initiatives designed to enhance customer service standards within the organization.
- Implemented protocols for handling emergency situations such as fire alarms or medical emergencies within the facility.
- Supervised a team of nurses, CNAs, housekeeping staff, dietary personnel, administrative personnel., providing guidance when needed while also evaluating their job performance regularly.
- Investigated complaints from residents or family members in a timely manner while working towards resolving any issues quickly and efficiently.
- Assisted families with financial planning related to long-term care options available through the facility or other external sources of funding available if applicable.
- Represented the organization at various community events in order to promote its services among potential customers, clients, residents, families in need of senior care assistance solutions.
- Collaborated closely with local healthcare providers such as doctors and specialists so that they could provide better support for current patients and residents under our care.
- Arranged pre-admission tours to families to lessen anxiety of admission.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Maintained records management system to process personnel information and produce reports.
- Recruited, hired and trained new medical and facility staff.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Payroll Administrator
Aurora of the Treasure Coast
Ft. Pierce, FL
05.2010 - 06.2024
- Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
- Maintained accurate records of employee attendance, leave balances and tax information.
- Responded to questions from employees about their paychecks or deductions via email or phone calls in a timely manner.
- Provided support to Human Resources regarding new hire paperwork and benefits enrollment documents.
- Reviewed wage garnishments and court orders to ensure compliance with legal requirements.
- Updated employee profiles with changes in job titles or salaries as required.
- Resolved discrepancies between payroll records and employee inquiries.
- Verified employee hours worked against timesheets provided by supervisors.
- Tracked vacation accruals and sick leave balances for all employees.
- Onboarded new employees in time reporting and payroll systems.
- Managed electronic timekeeping systems or manually collected and reviewed timesheets.
- Processed employee rehires, transfers, terminations and withholdings.
Training Manager
Aurora of the Treasure Coast
Ft. Pierce, FL
05.2010 - 06.2024
- Organized and coordinated training sessions for new employees.
- Developed training materials, including manuals, guides and handouts.
- Conducted assessments to determine skill gaps of existing personnel.
- Provided coaching and mentorship programs for staff members.
- Maintained up-to-date records of employee training activities within the organization's database system.
- Implemented systems for tracking employee certifications and qualifications across departments.
- Designed training schedules for new and existing employees.
- Maintained comprehensive database to track training, certifications and qualifications.
Medication Manager
Aurora of the Treasure Coast
Ft. Pierce, FL
05.2010 - 06.2024
- Developed and implemented medication management policies and procedures.
- Monitored, evaluated, and updated patient medications to ensure safety and efficacy.
- Provided education to patients on the proper use of their medications.
- Maintained accurate records of all medications prescribed or administered to patients.
- Dispensed medications in accordance with established protocols.
- Identified potential drug interactions or contraindications prior to administering medications.
- Conducted regular reviews of patient's medical history for accuracy and completeness.
- Tracked inventory levels for all drugs within the facility and placed orders as needed.
- Collaborated with physicians, pharmacists, nurses, and other healthcare providers regarding medication therapies.
- Facilitated communication between pharmacy staff and other health care professionals regarding drug information queries or issues related to therapeutic outcomes.
- Evaluated any adverse reactions reported by patients taking certain medications.
- Ensured that all state regulations pertaining to controlled substances are adhered to at all times.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Promoted clean and sanitary environment by maintaining department equipment.
Skills
- Emergency Preparedness
- Facility Maintenance
- Care Planning
- First-aid and CPR
- Activity Coordination
- Employee Work Scheduling
- Process Implementation
- Employee Training Program
- Operational Records Maintenance
- Employee Recruitment and Hiring
- Employee Performance Evaluations
- Employee Supervision
- Risk Management
- Multitasking
- Training and mentoring
- Emergency Readiness
- Attention to Detail
- Operations Management
- Adaptability
- Immunizations
- Quality Assurance
- Regulatory Requirements
- Conflict Resolution
- Patient Relations
- Human Resources Management
- Patient Safety
- HIPAA Guidelines
- Team building
- Self Motivation
- Drug Inventory Management
- Communication
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
- Medication Administration Certificate – Various State Departments of Health or Equivalent Entities.
Timeline
Assisted Living Administrator
Aurora of the Treasure Coast
05.2010 - 06.2024
Payroll Administrator
Aurora of the Treasure Coast
05.2010 - 06.2024
Training Manager
Aurora of the Treasure Coast
05.2010 - 06.2024
Medication Manager
Aurora of the Treasure Coast
05.2010 - 06.2024
- Basic Life Support Certification (BLS)
- First Aid Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
- Medication Administration Certificate – Various State Departments of Health or Equivalent Entities.
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