Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ann Mertins

San Antonio

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

10
10
years of professional experience

Work History

Assistant Director of Operations

Happy Kidz Learning Center
12.2023 - 05.2025
  • Recruited, selected and retained quality administrators, teachers and support staff.
  • Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
  • Conducted trainings and mentored staff, consistently improving performance.
  • Managed program paperwork and child records to comply with state requirements.
  • Attended approved training and continuing education courses to maintain certifications.
  • Engaged with parents and families to build positive relationships for children to thrive.

Small Business Owner

Monkey Around Registered Home Daycare
05.2018 - 07.2023
  • Maintained high-quality child care standards based on developmentally appropriate standards.
  • Provided healthy meals following the Nutrition standards for CACFP USDA program.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
  • Documented business expenses and sales.
  • Managed day-to-day business operations.
  • Developed innovative business plans.
  • Determined business plan, mission statement, and vision.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.

Assistant Teacher Early Education

City of San Antonio PreK4SA
06.2015 - 10.2018
  • Supported student physical, mental, and social development using classroom games and activities.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Enrolled in a fast past CDA course offered through Prek4SA. Maintained high work ethic, while obtaining my associates certification in child development.

Education

Child Development Associate (CDA) Credential - Child Development

National Credentialing Program
San Antonio, TX
01-2017

Associate of Science - Nursing

Northwest Vista College
San Antonio, TX

Skills

  • Meeting organization
  • Implementation of strategic plans
  • Organizational management expertise
  • Building professional connections
  • Team leadership
  • Proactive self-starter
  • Client engagement
  • Project planning
  • Reliable and accountable
  • Strong verbal communication
  • Experienced in handling multi-line calls
  • Administrative support
  • Accurate data entry

Accomplishments

My educational accomplishments sent me in the right direction early on, proving hard work and focus on goals will lead to future success. One of my greatest accomplishments is building a successful daycare business. Becoming a self taught business owner expanded opportunities for professional growth for future employment.

Timeline

Assistant Director of Operations

Happy Kidz Learning Center
12.2023 - 05.2025

Small Business Owner

Monkey Around Registered Home Daycare
05.2018 - 07.2023

Assistant Teacher Early Education

City of San Antonio PreK4SA
06.2015 - 10.2018

Child Development Associate (CDA) Credential - Child Development

National Credentialing Program

Associate of Science - Nursing

Northwest Vista College

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