Ann Miles
Summary
Experienced and ambitious professional in the insurance industry with a proven ability to prioritize and manage multiple assignments. Possessing excellent communication, written, and able to seamlessly collaborate with colleagues and clients. Self-starting attitude and strong technical skills ensure efficient and accurate task execution, consistently delivering high-quality results.
Overview
12
12
years of professional experience
Work History
Claims Specialist II, Material Damage, Fire & Theft
Nationwide Mutual Insurance
11.2021 - Current
- Accurately reviews policy language to analyze and identify appropriate coverage and policy exclusions
- Proactively identified an improvement for our department regarding customer survey results. With leadership support, I actively gather and clean data to share survey results with our team. This initiative aims to significantly enhance the customer experience and highlight areas for improvement for our adjusters
- Collects all relevant facts, reports and any relevant witnesses/vendors to properly determine the cause and admissibility of the claim
- Volunteered to aid our Total Loss department when they were overwhelmed with claims. Helped get them back to normal service levels while maintaining my personal workload
- Protects the enterprise and our members by specializing in claim investigation of stolen/fire vehicles and escalates suspicious losses to SIU
- Effortlessly establishes repour with clients, agents and colleagues
Claims Specialist II, Material Damage, Total Loss
Nationwide Mutual Insurance
11.2016 - 11.2021
- Helped create the Knowledge Advance tool, outlining policies and procedures for Claims to review and apply.
- Collected facts of loss from insureds, claimants, and any relevant witnesses/vendors to determine the cause and all facts of the claim.
- Proactively created an email template, which is used business-wide, for communication with customers.
- Consistently exceeded customer expectations for On Your Side service by responding promptly and professionally to customer's inquiries.
- When leadership is absent, served as the Manager and SME for the team.
Underwriter, Personal Lines
Nationwide Mutual Insurance
10.2015 - 11.2016
- Managed content of liability and analyzed risk, preparing research and analysis of companies, industries, and economic conditions in support of business and customer development.
- Developed and maintained periodic risk reports/presentations on the following areas: key risk levels, trends, strategies, and potential issues.
- Selected to be Team Lead on the Engagement Team and Health and Productivity Lead for the Underwriting Department.
- Assisted with the delivery of the business plan and contributed to meeting corporate objectives.
Claims Specialist I, Material Damage Total Loss
Nationwide Mutual Insurance
10.2013 - 10.2015
- Served as the SME for the department ensuring claims associates are trained, skilled and quality is actively evaluated.
- Reviewed policy language, explained coverages, and assisted in finding resolutions for customers.
- Negotiated settlement by setting expectations for appropriate outcomes for all parties involved.
- Served as the Health and Productivity Lead for the Midwest Business Unit and Team Lead for Salvage Recon Team.
- Analyzed and resolved issues with a focus on uncovering root cause.
Education
Bachelor of Arts - Sports Management
Ashland University
Ashland, OH12.2011
Skills
- Settlement management
- Risk analysis
- Claims assessment
- Strategic problem solving
- Innovative solutions
- Client relationship management
- Team collaboration
- Agility
Community Service
- BuddyUP For Life, Volunteer Pickleball Coach, 06/01/23
- The Memorial Tournament, Assistant Vice Chairman Marshall Committee, 01/01/00 - Present
- United Way, 01/01/14
- The Presidents Cup, 01/01/13
Education And Licenses
- Bachelor of Arts, Sports Management, Ashland University, 12/01/11
- Ohio Agents License, 01/01/18, Present
- Auto Adjuster License, 01/01/13, Present
- National Insurance Crime Training Academy, 01/01/20, Present
Timeline
Claims Specialist II, Material Damage, Fire & Theft
Nationwide Mutual Insurance
11.2021 - Current
Claims Specialist II, Material Damage, Total Loss
Nationwide Mutual Insurance
11.2016 - 11.2021
Underwriter, Personal Lines
Nationwide Mutual Insurance
10.2015 - 11.2016
Claims Specialist I, Material Damage Total Loss
Nationwide Mutual Insurance
10.2013 - 10.2015
Bachelor of Arts - Sports Management
Ashland University
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