Ann Minahan

• Collaborated with internal business partners to implement project requirments.
• Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Analyzed open orders, backlog, and sales data to provide sales team with insights.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.

• Lead a team of over 200 consisting of Ticket/Pass Sales, Ski School Sales, Resort Call Center & Scanning for a premier resort with 1 million + Skier Visits.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve results.
• Coached and promoted high-achieving employees to fill leadership positions with qualified staff and boost company growth.
• Streamlined Product Services & Sales procedures and tasks by implementing new processes & system enhancements.
• Directed training programs and development paths for managers and supervisors to achieve enterprise goal of being and export of talent with growth mindset.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
• Collaborated with internal teams to achieve resort EBADA targets.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Lead integration for Product Sales & Service for 28 Ski Resorts.

Collaborated with multiple stakeholders to ensure successful integration

• Built strong connections with new resorts by creating and cultivating relationship's.
• Assess current Product Sales structure, operation and equipment and create integration plan from budget, training to implementation timeline.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Software implementations and upgrades.
• Communicated best practices among on-site and external personnel to align efforts and goals.
• Established and administered integration budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Collaborate with integration stakeholders on timing and implementation.

• Built deep relationships with Resort Product Sales leaders, business owners and partners by employing industry expertise and knowledge.
• Identified opportunities for growth within Product Sales and collaborated with teams to reach target outcomes.
• Worked closely with stakeholders to establish specifications and system requirements for enhancements.
• Used interpersonal and communication skills in all interactions, enriching team collaboration, customer relationships.
• Oversaw major new enhancements to existing software systems. Implementation of new sales system Guest Connect, ticket fulfillment process Express Fulfillment & Mobile Express.
• Communicated best practices among on-site and external personnel to align efforts and goals.
• Mentored Product Sales leaders across Vail Resorts.

• Managed and allocated staff and material resources to ensure safe and efficient operations.
• Spearheaded department training for appraisals of new components.
• Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.