Overview
Work History
Education
Skills
Professional Highlights
Websites
Languages
References
Timeline
Generic

ANN MORIARTY

Miami,FL

Overview

4
4
years of professional experience

Work History

Administrative Assistant

C1 International Miami
Doral, FL
04.2025 - Current
  • Developed and implemented efficient filing systems for digital and physical documents.
  • Oversaw staff correspondence and record tracking, enhancing office automation.
  • Managed daily office operations while ensuring effective inventory of office supplies.
  • Created comprehensive spreadsheets in Microsoft Excel for accurate record-keeping and reporting.
  • Processed invoices for payment using accounting software applications.
  • Composed and transcribed meeting minutes through voice recorder or notepad.
  • Answered phone calls and emails, facilitating effective business correspondence.
  • Coordinated travel arrangements and communicated details to relevant personnel.

Data Processor

FEMA
Remote
11.2024 - 03.2025
  • Managed high-volume inbound calls and customer inquiries in a fast-paced call center environment.
  • Accurately collected, entered, and managed disaster-related data into FEMA systems, ensuring data integrity and quality control.
  • Verified and cross-checked customer information from multiple sources to support case management and disaster response efforts.
  • Top #1 Agent for my group for the month of January. Was the top in attendance, missed calls and passed all QA's received.
  • Compiled, sorted, and verified accuracy of data entered into database.
  • Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.

Front Desk Receptionist

JP Painting & Plastering Corp.
01.2023 - 01.2024
  • Provided customer support by handling inbound calls, emails, and appointment scheduling for clients.
  • Managed client databases, contracts, and invoices, ensuring accurate data entry and processing.
  • Maintained organized records and coordinated project updates, improving process efficiency.

Assistant Manager

Liquid Bread Co.
01.2021 - 01.2023
  • Provided customer service to over 100+ customers daily, ensuring a positive client experience.
  • Resolved customer inquiries and complaints, achieving a 95% satisfaction rate.
  • Trained and supervised a team of 10+ employees, improving overall team performance by 15%.

Education

Bachelor of Business Management -

Tamkang University
01.2016

Skills

  • Customer service and call handling
  • Document management
  • Invoice processing
  • Travel coordination
  • Schedule management
  • Attention to detail
  • Minute taking
  • Sensitive material handling
  • Bilingual fluency (English/Mandarin)
  • Data entry and processing
  • CRM software and Microsoft Office proficiency
  • Conflict resolution
  • Client experience enhancement
  • Time management
  • Multitasking skills
  • Quality assurance practices
  • Data integrity maintenance
  • Team leadership

Professional Highlights

  • 4+ years experience in Customer Service & Data Entry: skilled in handling complex customer interactions from initial support through to resolution, ensuring high-quality client experience.
  • Adaptability & Continuous Improvement: Proven ability to welcome change and contribute to process improvement in fast-paced work environments.

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Full Professional

References

References available upon request.

Timeline

Administrative Assistant

C1 International Miami
04.2025 - Current

Data Processor

FEMA
11.2024 - 03.2025

Front Desk Receptionist

JP Painting & Plastering Corp.
01.2023 - 01.2024

Assistant Manager

Liquid Bread Co.
01.2021 - 01.2023

Bachelor of Business Management -

Tamkang University

Similar Profiles

CREATE PROFILE
ANN MORIARTY