Ann Mounts
Pasadena,MD
Summary
Hardworking deli associate with 30 years of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments. Motivated deli associate offers expertise in customer service, food preparation and catering. Excellent listening, problem-solving and relationship-building skills. Motivated deli associate offers expertise in customer service, food preparation and catering. Excellent listening, problem-solving and relationship-building skills.
Overview
34
34
years of professional experience
Work History
Deli Selling Associate
Harris Teeter
06.2020 - 09.2022
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Selling Specialist
Macy's Department Store
10.1988 - 03.2020
- Collaborated with target audiences using thorough knowledge and interactive demonstration skills.
- Assembled product displays for merchandising and refilled with back stock.
- Developed creative merchandising techniques to construct optimum marketing displays and generate interest in feature products and services.
- Complied with guidelines and goals outlined in ladies hand bags product demonstration guide to support sales targets.
- Analyzed customer needs to suggest products to meet individual demands.
- Assessed customers' needs and interests to best recommend products.
- Attended training session with department supervisor to learn product attributes and techniques for developing brand awareness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
Northern High School
Owings, MDSkills
- Equipment Safety
- Safe Food Handling Practices
- Cooking
- Register Operations
- Proper Food Handling
- Inventory Rotation
- Cleanliness and Sanitation
- Product Recommendations
- Workplace Safety
Accomplishments
- Achieved better customer service by completing internet orders with accuracy and efficiency.
- Collaborated with team of four in the development of Mother's Day event .
- Resolved product issue through consumer testing.
Timeline
Deli Selling Associate
Harris Teeter
06.2020 - 09.2022
Selling Specialist
Macy's Department Store
10.1988 - 03.2020
High School Diploma -
Northern High School