Ann M. Tripp
North Las Vegas
Summary
Results-driven professional with extensive experience in project management and team leadership. Skilled in prioritizing tasks and meeting deadlines in fast-paced environments. Expertise in process optimization and proactive issue resolution, ensuring efficient operations and supporting team objectives.
Overview
32
32
years of professional experience
Work History
Financial Clearance Rep
Confluent Health - RET Physical Therapy & Healthcare Specialists
10.2022 - 12.2025
- Ensured timely insurance verifications, facilitating smooth operations for 12 clinics.
- Established prior authorizations for insurance plans, enhancing patient care continuity.
- Collaborated closely with billing teams to maintain accurate account setups across clinics.
- Addressed clinic inquiries regarding billing processes, fostering clarity and efficiency in operations.
- Trained new clinic directors and front desk staff, enhancing team competency and service quality.
- Developed strong communication channels with remote teams, building trust and collaboration.
- Provided ongoing support and guidance in navigating insurance complexities, improving clinic confidence.
Administrative Assistant
SCHEELS
07.2020 - 10.2022
- Provided expert support to customers and staff, enhancing overall operational efficiency.
- Facilitated new hire onboarding and trained associates on software, sign-making, and mobile devices.
- Trained part-time receptionists and delegated tasks effectively to optimize workflow and service.
- Generated daily payroll reports and corrected missed punches to ensure accurate employee compensation.
- Collaborated with IT department in Fargo, ND to resolve software, networking, and device issues.
- Maintained comprehensive understanding of three software systems for accurate scheduling and payroll.
- Developed daily staff schedules across departments and rectified scheduling discrepancies with managers.
- Ordered and managed supplies for a workforce of 385, ensuring uninterrupted operations.
Practice Manager
FAMILY CARE NETWORK
02.2015 - 08.2019
- Enhanced patient care quality by managing business and clinical operations of physician practice.
- Utilized strong leadership and Human Resource skills to support staff effectively.
- Oversaw comprehensive site personnel management, including recruitment, training, and performance evaluations.
- Administered payroll processes to ensure accurate and timely compensation for all staff members.
- Resolved patient complaints promptly to uphold high standards of patient satisfaction.
- Coached and developed office and clinical staff through training and educational opportunities.
- Collaborated with Human Resources to coordinate physician and midlevel recruitment activities.
- Implemented business plans to achieve strategic goals for practice growth and efficiency.
EMR Clinical Analyst
FAMILY CARE NETWORK
09.2012 - 02.2015
- Responsibilities: To troubleshoot malfunctions with Centricity Practice Solutions software and any interface systems we used. We worked closely with our IT department and our software solutions provider group, HealthCo Information Systems. I kept all EMR forms, coding, custom lists, flowsheet mapping, service provider referral list, referral orders and step by step instructions up to date. I was available for any EMR support our users may have needed. If there was a specific EMR need I researched the best options, delivered those options and once a decision was made, I helped to build and implement the new process.
Medical Scribe
NORTH SOUND FAMILY MEDICINE (Family Care Network)
12.2010 - 09.2012
- Responsibilities: As a medical scribe I was responsible for documenting all necessary information in each office visit including history and physical information, review of systems, family and social history, past medical and surgical history, physical exam and setting up the assessment and plan for the doctor adding new diagnoses if needed. I proofread all documents sent to me by the physician and inserted recalls as well as orders and billing codes as appropriate. I filled out requisitions for lab and x-ray as the doctor instructed then presented it to him for signature. Any medication changes or new medications I added at the doctor's request. I made sure the patient's problem list was organized and up to date. I printed out any informational handouts, labs results, imaging results or consults as needed. I scheduled any necessary specialist appointments for patients including imaging. I would also close the appointment when needed, making sure the patient had all the necessary paperwork, instructions and understands where to go for any further testing needed. I completed various research projects for the physician and helped the nurse that worked with us in any way I could. There were many other smaller tasks I did to help our day run as smoothly as possible.
Patient Services
NORTH SOUND FAMILY MEDICINE (Family Care Network)
02.2010 - 12.2010
- Responsibilities: In patient services I was responsible for answering multiple incoming calls, scheduling appointments for patients and taking messages for all staff members. I also took medical records requests, being sure to follow the legal avenues in processing all requests before completion. I handled insurance referral requests that were needed by gathering appropriate information and routing to referral specialist. I dealt with all emergency calls while staying calm and focused. I was responsible for putting together all the new patient packets and notifying the doctors of any internal transfer requests. The Administrative Assistant had to cut back her hours, so I was asked to take on some of her duties she was no longer able to do. I was then responsible for scheduling all deposition meetings for the doctors and preliminary visits. I also took over scheduling notary appointments with doctor, notary, and patient. This required me to keep up with all the different preferences of each doctor and how they like their days to be templated. I was also in charge of keeping patient counts for month end reports.
MOSES LAKE SCHOOL DISTRICT
12.2004 - 12.2006
- I began working at the Moses Lake School District as a substitute elementary school secretary working with the public, answering multi-line phones, checking students in and out of school, overseeing the health room, keeping track of student absences and tardiness and assisting the school principal. Most of my time with the School District was as a para-educator working one on one with elementary school special needs children for the most part. During this time, I also helped to monitor the playground and the lunchroom, corrected papers, instructed small groups of students in the classroom and performed a variety of office tasks for teachers. As a result of budget cuts in the District I accepted a position at Moses Lake High School in October 2006 to work as the permanent health room aide. I checked students into the health room, assisted with their injuries, charted all the associated information on an individual basis, completed appropriate documents related to injuries, accidents, illnesses, etc., and monitored diabetic students when their blood sugar was low.
- All the above positions with the Moses Lake School District required quick thinking, an eye for detail, resourcefulness, excellent people skills, patience, and a willingness to remain flexible and teachable.
IN-Home Daycare
02.2001 - 10.2004
- Provided daycare for family and friends so I could stay home with my kids.
RECEPTIONIST
MOSES LAKE CLINIC
09.1999 - 02.2001
- Responsibilities: As a Receptionist in the Ambulatory Surgical Care (ASC) department I scheduled appointments and checked in patients seeing visiting doctors from the Wenatchee Valley Clinic. I prepared the patient charts, completed lab orders, booked a wide range of radiology procedures and scans, and answered telephones. I performed these duties and more for the following departments: Gastroenterology, Oncology, Urology, Nephrology, Cardiology, General Surgery, Vascular Surgery, Orthopedic Surgery, Radiation Oncology, Allergy, the Cardio Lab, and Anticoagulation. All of the visiting doctors for these departments had patients scheduled on varying days of the week, which required skills in flexibility, accuracy, multi-tasking, sensitivity, maintaining a pleasant attitude at all times, and a willingness to go the extra mile for both the patient and the medical staff.
PBX/ADMITTING CLERK
SAMARITAN HOSPITAL
04.1996 - 04.1998
- Responsibilities: Answered switchboard, gathered information for patient charts for admitting purposes, dealt with insurance companies, filed, and mailed L&I reports, general receptionist for public, general office duties and was available for other duties as assigned.
INSURANCE REPRESENTATIVE/RECEPTIONIST
STATE FARM INSURANCE- TIM GATES
03.1995 - 07.1995
- Responsibilities: I was a pre-licensed insurance representative trained in giving telephone quotes on insurance for car, life or home, writing insurance applications, and printing insurance proposals. I continually looked for potential clients via referrals from friends, telephone calls, and letters and set up business meetings for the insurance agent. I was also the office receptionist answering telephones for a very busy office, receiving insurance payments, and greeting clients. It was also necessary to be skilled in problem resolution. I worked on the computer using various insurance programs.
LIVE-IN HOUSE MANAGER
WALSH & ASSOCIATES
03.1994 - 03.1995
- Responsibilities: In charge of entire household budget for four residents. I purchased all groceries, medications, general household items, and kept an accurate record of all expenses. Supervised a staff of seven, making sure all shifts were covered adequately and that clients received proper care. I was responsible for ensuring all records maintained for each client were adequate and reflected each client’s progress.
Education
High School -
Moses Lake High School
01.1993
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Big Bend Community College
01.1993
Skills
- Problem-solving abilities
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Staff training
- Technical troubleshooting
- Multitasking Abilities
- Excellent communication
- Attention to detail
- Time management
- Task prioritization
Timeline
Financial Clearance Rep
Confluent Health - RET Physical Therapy & Healthcare Specialists
10.2022 - 12.2025
Administrative Assistant
SCHEELS
07.2020 - 10.2022
Practice Manager
FAMILY CARE NETWORK
02.2015 - 08.2019
EMR Clinical Analyst
FAMILY CARE NETWORK
09.2012 - 02.2015
Medical Scribe
NORTH SOUND FAMILY MEDICINE (Family Care Network)
12.2010 - 09.2012
Patient Services
NORTH SOUND FAMILY MEDICINE (Family Care Network)
02.2010 - 12.2010
MOSES LAKE SCHOOL DISTRICT
12.2004 - 12.2006
IN-Home Daycare
02.2001 - 10.2004
RECEPTIONIST
MOSES LAKE CLINIC
09.1999 - 02.2001
PBX/ADMITTING CLERK
SAMARITAN HOSPITAL
04.1996 - 04.1998
INSURANCE REPRESENTATIVE/RECEPTIONIST
STATE FARM INSURANCE- TIM GATES
03.1995 - 07.1995
LIVE-IN HOUSE MANAGER
WALSH & ASSOCIATES
03.1994 - 03.1995
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Big Bend Community College
High School -
Moses Lake High School