Ann Musfeldt
Grimes,IA
Summary
Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Banquet Server
Hilton Garden Inn Hotel
Johnston, IA
03.2012 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Store Manager
Boy Scouts Of America
Mid-Iowa Scout Shop, Des Moines, IA 50321
01.2000 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Associate of Applied Science - Management Science
Des Moines Area Community College
Ankeny, IA05.2016
Skills
- Strong teamwork
- Time Management
- Customer Service
- Table setting knowledge
- Customer service focus
- Food Service
- Clearing tables efficiently
- Adaptive Problem Solving
- Punctual and Reliable
Certification
Serve Safe
Timeline
Banquet Server
Hilton Garden Inn Hotel
03.2012 - Current
Store Manager
Boy Scouts Of America
01.2000 - Current
Associate of Applied Science - Management Science
Des Moines Area Community College