Dynamic professional with strong problem-solving abilities, a keen willingness to learn, and exceptional communication skills. Committed to contributing to team success and driving positive results through collaboration and innovative thinking. Eager to embrace new challenges while advancing organizational objectives with unwavering dedication and enthusiasm. A proactive approach ensures readiness to adapt and excel in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Administrative Officer
Noller Auto Group
11.2024 - Current
Developed and implemented strategic plans to achieve organizational goals and objectives
Collaborated with the board of directors to develop policies and procedures for effective governance
Provided leadership and guidance to finance managers, fostering a positive work environment
Implemented performance evaluation systems to assess finance productivity and identify areas for improvement
Represented the organization at meetings within the industry
Ensured compliance with legal requirements by staying up-to-date on relevant regulations and implementing necessary changes as needed. Attended ADCO Compliance Training
Analyzed data on program outcomes to measure effectiveness and make data-driven decisions for continuous improvement and cost to value ratio
Facilitated strategic partnerships with other organizations to enhance speed of service
Managed crisis situations effectively by implementing emergency protocols
Improved internal communication processes through implementation of regular staff meetings
Streamlined administrative processes through automation or digitization initiatives resulting in improved efficiency
Developed and maintained positive relationships with government agencies to ensure compliance with regulations and secure funding opportunities
Developed and implemented finance training programs to enhance skills and knowledge in relation to funding
Stepped in as backup Finance to manage store's when Finance Manager's are unavailable.
Coordinated executive schedules, ensuring optimal time management and alignment with organizational goals.
Managed confidential documents and sensitive information, ensuring compliance with privacy regulations and company policies.
Assisted in strategic planning sessions, contributing valuable input based on extensive knowledge of company objectives and industry trends.
Implemented cost-saving measures that reduced overhead expenses while maintaining quality service levels.
Finance Manager
Dream Automotive / Lawrence Kia
05.2024 - 11.2024
Exceeded goals set for industry standard
Processed an average of 5-7 loans daily
Acted as a liaison between Dealership & Customer
Generate revenue through multitude of channels
Maintain files with privacy procedures and timeliness in mind
Develop and maintain strong relationships with banks and financial institutions to secure favorable terms for loans and credit lines
Conduct regular audits of processes to ensure compliance
Collaborated with cross-functional teams to develop and implement effective internal controls
Attended Conley Insurance Group Finance Training led by Erik Landrum
Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
Trained new and existing staff members in various financial procedures to prepare for job requirements.
Fostered culture of continuous improvement by training team members on financial best practices through personal research and software enhancements.
Negotiated with lenders to improve payment terms, enhancing cash flow management.
Assist team members with funding and structuring on complex deals such as out of state leases
Provided TO's to newer team members and received TO's from tenured Finance Managers
Supported Finance Director with special projects and additional job duties.
Regional Operations Manager
Bare Blends
06.2022 - 05.2024
Managed Employee Hiring, Training, Termination
Implemented new policies and procedures
Work alongside corporate to help grow brand
Restore community relationship with store
Create, Market and Operate 3rd party business
Led cross-functional teams to implement process improvements and drive operational excellence.
Streamlined regional operations, enhancing efficiency across multiple pop-up sites.
Developed and maintained performance metrics to monitor operational effectiveness and identify areas for improvement.
Managed budgetary controls and resource allocation to optimize operational costs.
Built strategic relationships with vendors and suppliers to enhance service delivery and quality standards.
Conducted regular audits to ensure compliance with company policies and industry regulations.
Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
Enhanced customer satisfaction through effective communication and problem-solving strategies.
Developed processes to save on costs and prevent losses.
Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
Managed budgets and financial reporting, providing accurate forecasts and identifying areas for potential savings as well as areas for growth.
Spearheaded operational procedures and processes to improve efficiency and optimize operations.
Streamlined operations by implementing efficient processes and procedures allowing me to take the business to a new level outside of the brick and mortar.
Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
Maintained high safety standards throughout the business, minimizing accidents and incidents.
Event Coordinator
A Hire Power
01.2022 - 06.2022
Managed scheduled for 200+ employees
Oversaw on-site event operations, troubleshooting issues to maintain high standards of quality.
Managed vendor relationships, negotiating contracts and securing services within budget constraints.
Developed event timelines and task lists to streamline planning processes for multiple projects.
Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
Enter and process payroll for 200+ employees
Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
Conducted post-event analysis, identifying areas of improvement for future events.
Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
Achieved notable cost savings by establishing strong relationships with suppliers and negotiating favorable terms.
Led cross-functional teams, ensuring clear communication and cohesive efforts towards event success.
Trained and supervised event staff to complete tasks on time.
Implemented contingency plans to address last-minute changes or unforeseen events.
Coordinated travel and accommodations for event attendees.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
General Manager
Tropical Smoothie Cafe
10.2019 - 01.2022
Managed a team of 40 employees
Monitored and maintained budgets
Successfully implemented new policies and procedures to improve team efficiency
Maintained staffing levels
Managed and trained new hires
Prepared payroll
Planned and coordinated caterings for events
Complied with corporate mandates
Kept the store in good, clean operating condition
Met all labor and cost goals
Loan Specialist
Loan Max Title Loans
10.2019 - 10.2020
Handle day to day operations of business.
Take payments
Process loans
Provide real time support to customers and other stores
Outbound/Inbound Calls
Executive Assistant to CEO
Omma Management, LLC
06.2018 - 10.2019
Assist CEO in day to day operations of 30+ businesses. Keep organized records or all accounts and provide reports weekly.
Direct long term care pharmacy management - head of billing department, contract with companies to provide best service to patients.
Worked within 2 retail pharmacies assisting customers and filling orders
C-Store management- Oversee inventory purchasing, lead franchising opportunities, look for possible new leads within 250 mile radius of home office.
Hotel Management- Assisted in completion of ground up build of new hotel. Review all bank activity.
Additional information can be given upon request.
Survey Response Specialist
DISH
12.2016 - 06.2018
Respond to surveys submitted by customers whom felt their concerns were not resolved on their initial call to one of our call centers.
Provided Genuine Customer Service
Communicate in a Professional yet constructive manner
Assist in Level 3 Technical Support
Maintain Metric Based Statistics.
Trained on Inbound & Outbound Calls
Started with company as Customer Service Representative. I was promoted to Tech Support after 2 months and then promoted again to Survey Response after another 2 months.