Ann Nguyen
Leander,TX
Summary
Accomplished Owner offering 18 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
27
27
years of professional experience
Work History
Owner
1st Moment Flowers
Round Rock, TX
11.2006 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Analyzed industry trends to develop competitive strategies.
- Researched potential partners in order to expand services offered.
- Reviewed legal documents related to business operations.
- Developed policies and procedures for the organization.
- Monitored performance of personnel against goals set forth by the company.
- Provided direction and guidance to employees.
System Analyst
TX Department of Transportation
Austin, TX
07.2000 - 09.2006
- Worked with business end-users for enhancements to existing mainframe software application.
- Implement changes to existing computer program based on user specifications.
- Perform Software Quality control testing and write documentation such as Users Manuals for new software application.
- Participated in code reviews to ensure quality assurance standards were met.
- Troubleshot and resolved problems with programs and systems.
- Developed programming code to customize existing software applications as needed.
Receptionist/Medical Billing Clerk
JC Chiropractor
Houston, TX
02.1997 - 02.1999
- Generated monthly financial statements for customers.
- Prepared bills, invoices, and bank deposits as needed.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Bachelor of Arts - Management Information Systems
University of Houston - Downtown
Houston, TX05-2000
Skills
- Budget Administration
- Business Management
- Hiring and staffing
- Client Service
- Strategic project planning
- Finance and Accounting Oversight
Timeline
Owner
1st Moment Flowers
11.2006 - Current
System Analyst
TX Department of Transportation
07.2000 - 09.2006
Receptionist/Medical Billing Clerk
JC Chiropractor
02.1997 - 02.1999
Bachelor of Arts - Management Information Systems
University of Houston - Downtown