Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ann OBrien

Lancaster,SC

Summary

Dedicated professional recognized for exceptional punctuality and a strong commitment to delivering outstanding customer service. Seeking opportunities to leverage a positive attitude and three years of customer service experience. Proficient in utilizing Service Titan for dispatching, report generation, and updates, ensuring efficient operations and enhanced client satisfaction. Eager to contribute to a dynamic team where these skills can make a meaningful impact.

Overview

14
14
years of professional experience

Work History

Lead Sales Coordinator

Parks Heating & Cooling
02.2022 - Current
  • Boosted sales revenue by implementing effective lead generation strategies and nurturing client relationships.
  • Scheduled meetings with prospective and existing clients to introduce new offerings.
  • Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
  • Improved lead conversion rates through strategic follow-up tactics and personalized communication with prospects.

House Cleaner

Cindy's Maids
06.2021 - 01.2022
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

Front Desk Coordinator

Kenneth Shuler School of Cosmetology
03.2015 - 08.2017
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained cleanliness of front lobby area.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.

CNA - Certified Nursing Assistant

Westminster Towers
02.2012 - 10.2013
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Used mobility devices to transport patients.

Education

College Certificate in CNA Course -

York Technical College
Rock Hill, SC
12.2011

GED -

Rock Hill Adult Education
Rock Hill, SC
08.2011

Skills

  • Focused and detail-oriented
  • Exceptional time management
  • Exceptional communicator
  • Customer service-focused
  • Excellent oral and written communication
  • Customer-oriented
  • Decision making skills
  • Inbound and Outbound Calling
  • MS Office proficiency
  • Customer Support
  • Customer Service
  • Verbal Communication
  • Credit card payment processing
  • Customer relations
  • High-energy attitude
  • Problem-solving abilities
  • Retail sales customer service

Timeline

Lead Sales Coordinator

Parks Heating & Cooling
02.2022 - Current

House Cleaner

Cindy's Maids
06.2021 - 01.2022

Front Desk Coordinator

Kenneth Shuler School of Cosmetology
03.2015 - 08.2017

CNA - Certified Nursing Assistant

Westminster Towers
02.2012 - 10.2013

College Certificate in CNA Course -

York Technical College

GED -

Rock Hill Adult Education

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