Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ann O'Donnell

Chicago,IL

Summary

Adept Social Service Team Lead with a proven track record at Norwood Crossing, I excel in crafting comprehensive care plans and leading interdisciplinary teams to ensure top-tier care. Skilled in conflict resolution and quality assurance, my leadership significantly enhances customer relationships and crisis management, underpinning my commitment to excellence in social service management.

Overview

38
38
years of professional experience

Work History

Social Service Team Lead

Norwood Crossing
02.2015 - Current

- Establish comprehensive care plans and work with interdisciplinary team of nurses, doctors, therapists and dietitians to ensure highest level of care.

- Complete intake assessments, social history, elopement risk, aggressive/harmful behaviors, suicidal/homicidal ideation, abuse/neglect screening, discharge potential and inform of resident rights.

- Assist in interpreting social, psychological and emotional needs of the resident/family to the medical staff, attending

physician and resident care teem members.

-Discharge planning including coordination of home health services, durable medical equipment, caregiver services and meal assistance.

Social Service Director

Lakeview Nursing and Rehabilitaion
12.1986 - 02.2015

-Manage staff in social services department and oversee operations.

-Site Supervisor and mentor for graduate level interns studying psychology.

Member of safety and quality assurance committees.

-Staff development on topics including resident rights, abuse and neglect, cognitive loss and elopement.

-Work with interdisciplinary team comprised of nurses, doctors and therapists.

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Education

Bachelor of Social Work - Socail Work

College of Saint Teresa
Winona, MN
05-1986

Skills

  • Team motivation
  • Multitasking
  • Conflict Resolution
  • Quality Assurance
  • Problem-solving abilities
  • Customer Relationship Management
  • Crisis Management

Timeline

Social Service Team Lead

Norwood Crossing
02.2015 - Current

Social Service Director

Lakeview Nursing and Rehabilitaion
12.1986 - 02.2015

Bachelor of Social Work - Socail Work

College of Saint Teresa
Ann O'Donnell