Ann Oliver
East Moline,IL
Summary
Compassionate Phlebotomist Technician with expertise in venipuncture and patient comfort at Impact Life Blood Center. Proven ability to enhance patient satisfaction through effective communication and meticulous blood collection practices. Committed to maintaining HIPAA compliance and quality control, ensuring a safe and efficient environment for both patients and staff.
Overview
37
37
years of professional experience
Work History
Phlebotomist Technician
Impact Life Blood Center
Davenport, IA
12.2000 - Current
- Collected blood samples following strict safety and hygiene protocols.
- Performed venipuncture and capillary puncture techniques with precision.
- Maintained accurate records of donor information and sample collection.
- Assisted in training new staff on phlebotomy procedures and equipment usage.
- Conducted quality control checks on equipment to maintain operational efficiency.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Packaged and shipped specimens to central lab daily.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Provided excellent customer service while verifying patient information and insurance at registration.
- Expanded availability for blood draws by working flexible hours, including weekends and holidays when necessary.
- Maintained a clean and safe work environment, adhering to infection control policies and procedures.
- Promoted a positive atmosphere within the workplace through active participation in staff meetings and team-building activities.
- Used personal protective equipment correctly to protect coworkers and patients.
- Conducted venipuncture and other CT procedures.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Verified proper storage and transportation of specimens to laboratories.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Verified patients' identification for proper sample collection.
- Participated in quality assurance and competency assessment initiatives.
Assistant Pet Groomer
Petsmart
Davenport, IA
03.2010 - 05.2011
- Assisted in bathing, drying, and grooming pets to ensure cleanliness and comfort.
- Provided support during pet grooming appointments, enhancing customer satisfaction and experience.
- Maintained grooming tools and equipment for optimal performance and hygiene standards.
- Educated pet owners on proper care techniques to promote healthy grooming habits at home.
- Collaborated with senior groomers to develop efficient grooming practices and workflows.
- Fostered positive relationships with clients by offering personalized service and attention to their pets' needs.
- Streamlined appointment scheduling by effectively coordinating with front desk staff and other team members for seamless operations.
- Demonstrated attention to detail when trimming fur, nails, and performing other grooming tasks, resulting in well-groomed pets that exceeded owner expectations.
- Ensured a safe and clean working environment by maintaining grooming equipment and sanitizing workstations regularly.
- Developed strong client relationships, leading to an increase in repeat customers and positive reviews.
- Contributed to growing business revenue through exceptional service and word-of-mouth recommendations from satisfied clients.
- Assisted head groomer in efficiently completing daily appointments for improved scheduling and time management.
- Supported coworkers with difficult tasks, contributing to a collaborative and productive team environment.
- Promoted a positive atmosphere within the salon through clear communication and supportive interactions with coworkers.
- Enhanced customer satisfaction by providing gentle and thorough pet grooming services.
- Educated clients on at-home grooming techniques, promoting better pet care between salon visits.
- Provided compassionate care for animals during the grooming process, minimizing stress levels for both pets and their owners.
- Built trust with nervous or anxious animals through patience and calming techniques, facilitating easier handling during the grooming process.
- Increased efficiency by multitasking duties such as checking clients in while preparing workstations for upcoming appointments.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Educated visitors and staff on proper animal care and handling.
Hairstylist
JCPenney
Joliet, IL
05.1989 - 03.1993
- Delivered personalized hair consultations to assess client needs and preferences.
- Executed various hairstyling techniques including cutting, coloring, and texturizing.
- Maintained cleanliness and organization of workstation to enhance client experience.
- Educated clients on hair care products and maintenance routines for optimal results.
- Collaborated with team members to ensure seamless salon operations and service delivery.
- Built rapport with clients, fostering loyalty through exceptional customer service.
- Trained new staff on salon procedures and best practices in hairstyling techniques.
- Implemented inventory management strategies to ensure availability of essential supplies.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Distributed business cards outside of salon to generate new business.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Increased client base with innovative hairstyling techniques and trends.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
- Built rapport with clients to understand their style preferences and hair care routines.
- Maintained clean and organized work station, complying with health and safety standards.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed loyal following of clients by providing high-quality services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Offered professional cuts, color services and extensions to salon customers.
- Demonstrated thorough knowledge of all salon products and services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Education
High School Diploma -
United Township High School
East Moline, IL05.1982
Skills
Venipuncture
Order of draw
Data entry
Proper tourniquet use
Venipuncture technique
HIPAA
Needle disposal
Patient confidentiality
Recording data
Quality control
Hemoglobin testing
Medical records review
Patient comfort
Donor screening
Patient identification
Blood collection
Therapeutic phlebotomy
Venipuncture expertise
Health and safety
Regulatory compliance
Communication
Customer service
Phlebotomy technician
Phlebotomy technician (PT)
Attention to detail
Data confidentiality
Biohazard policy compliance
Donor phlebotomy technician
Appointment scheduling
Medical history taking
Accomplishments
I’ve worked at Impact life for 25 years and exhibited loyalty to the company and donors.I’ve learned how to draw therapeutic patients and have utilized multiple different blood bags and techniques. I have learned how to use an Alyx machine to draw and process double red cells and plasma donations.I have also learned how to use a Trima machine to draw and process platelets and plasma procedures.I have built a solid rapport with my donors and my fellow coworkers.
Timeline
Assistant Pet Groomer
Petsmart
03.2010 - 05.2011
Phlebotomist Technician
Impact Life Blood Center
12.2000 - Current
Hairstylist
JCPenney
05.1989 - 03.1993
High School Diploma -
United Township High School