Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ann Owens

Windsor,VA

Summary

Dynamic Owner/Store Manager with a proven track record in enhancing customer relations and streamlining small business operations. Successfully navigated economic challenges while fostering strong client relationships, leading to increased retention rates and revenue growth. Skilled in financial management and relationship building, driving exceptional service and operational efficiency.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Owner/Store Manager

Self-employeed
02.1980 - Current
  • Streamlined daily business operations to enhance overall efficiency.
  • Ensured accurate task completion by overseeing team operations.
  • Implemented efficient business processes to elevate customer satisfaction.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.

Education

High School Diploma -

John F. Kennedy High School
Suffolk, VA
06-1979

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Certification

I hold a Food Service Manager Certification.

Timeline

Owner/Store Manager

Self-employeed
02.1980 - Current

High School Diploma -

John F. Kennedy High School
Ann Owens