Ann Pala
Ormond Beach,FL
Summary
Seeking a challenging customer service role where I can apply my energy, attention to detail, and expertise in housekeeping, hospitality, inventory, and quality control to deliver exceptional service and enhance the overall guest experience.
Professional in hospitality management with strong track record in maintaining high standards and achieving results. Proven ability to oversee team collaboration and adapt to changing needs. Skilled in staff training, inventory control, and ensuring exceptional guest experiences. Known for reliability, effective communication, and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Assistant Executive Housekeeper
Hilton VacationClub
12.2024 - Current
- Responsible for overseeing daily room operations with a strong focus on cleanliness, quality control, and guest satisfaction along with a focus on team building and operational compliance.
- Manage staffing and scheduling, ensure par level monitoring and inventory control, and support procurement and budgeting efforts. Lead training programs, conduct room audits, and enforce housekeeping standards.
- Collaborate with vendors and manage third-party cleaning services to maintain service excellence. Oversee HR functions including hiring, onboarding, and performance management. Develop and implement efficient housekeeping processes and maintain seamless coordination with other departments such as Maintenance and Front Desk to ensure smooth and responsive guest experience.
- Lead interviewing and efforts during the job fair to support tanistion from third-party to inhouse associates. Also handled all corrective action issues as needed from human resources.
Housekeeping Supervisor
Bluegreen Vacations
06.2024 - 12.2024
- Responsible for overseeing daily room operations with a strong focus on cleanliness, quality control, and guest satisfaction along with a focus on team building and operational compliance. Manage staffing and scheduling, ensure par level monitoring and inventory control, and support procurement and budgeting efforts. Lead training programs, conduct room audits, and enforce housekeeping standards. Collaborate with vendors and manage third-party cleaning services to maintain service excellence. Oversee HR functions including hiring, onboarding, and performance management. Develop and implement efficient housekeeping processes and maintain seamless coordination with other departments such as Maintenance and Front Desk to ensure smooth and responsive guest experience.
Housekeeping Supervisor
Bluegreen Vacations
12.2021 - 06.2024
- Responsible for overseeing daily room operations with a strong focus on cleanliness, quality control, and guest satisfaction along with a focus on team building and operational compliance. Manage staffing and scheduling, ensure par level monitoring and inventory control, and support procurement and budgeting efforts. Lead training programs, conduct room audits, and enforce housekeeping standards. Collaborate with vendors and manage third-party cleaning services to maintain service excellence. Oversee HR functions including hiring, onboarding, and performance management. Develop and implement efficient housekeeping processes and maintain seamless coordination with other departments such as Maintenance and Front Desk to ensure smooth and responsive guest experience.
Housekeeper
MasterCorp
01.2019 - 10.2021
- Responsible for overseeing daily room operations with a strong focus on cleanliness, quality control, and guest satisfaction along with a focus on team building and operational compliance. Manage staffing and scheduling, ensure par level monitoring and inventory control, and support procurement and budgeting efforts. Lead training programs, conduct room audits, and enforce housekeeping standards. Collaborate with vendors and manage third-party cleaning services to maintain service excellence. Oversee HR functions including hiring, onboarding, and performance management. Develop and implement efficient housekeeping processes and maintain seamless coordination with other departments such as Maintenance and Front Desk to ensure smooth and responsive guest experience.
Education
High School -
Morton East High School
Cicero, IllinoisSkills
- Housekeeping Supervision
- Inventory Control
- Rooms Quality Control
- Training & Process Implementation
- Training and mentoring
- Staff scheduling
- Department coordination
- Workload prioritization
- Chemical handling
- Quality assurance controls
Timeline
Assistant Executive Housekeeper
Hilton VacationClub
12.2024 - Current
Housekeeping Supervisor
Bluegreen Vacations
06.2024 - 12.2024
Housekeeping Supervisor
Bluegreen Vacations
12.2021 - 06.2024
Housekeeper
MasterCorp
01.2019 - 10.2021
High School -
Morton East High School
OTHER EXPERIENCES
Taskforce Assistance with various resorts within Bluegreen Vacations and Hilton, UPS
TECHNOLOGY & SOFTWARE
Working knowledge of the following: Microsoft Outlook, Excel; TSW, ADP, Synergy, Clarity, HotSOS, Oracle, various procurement systems