Ann Patel
Bakersfield,CA
Summary
Organized individual bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in problem solving and ability to quickly learn new processes. Skilled team player with strong background in team member and customer environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking and reliable in the branch manager role that i had focused on going above and beyond to support team and serve customers. Trained in managing business, customers and team members and offering top-notch Micro Soft word, Outlook, setting appointments and calendaring abilities. Motivated to continue to learn and grow as a HR Entry Level professional. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate Team Lead
HR Block
01.2022 - Current
- Recognized and celebrated the achievements of team members, fostering motivation and commitment to excellence.
- Ensured compliance with company policies and procedures by closely monitoring the actions of all 6 team members.
- Identified areas for process improvement and recommended solutions that led to increased efficiency within the department.
- Promoted a culture of open communication by encouraging team members to share ideas, challenges, and successes in weekly meetings.
- Monitored team performance through regular evaluations and feedback sessions, leading to continuous improvement in individual and overall productivity.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Held weekly team meetings to inform team members on company news and updates.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
Branch Manager
Wells Fargo
07.2005 - 04.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Resolved various issues impacting sales management and business operations.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base with all team members.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Education
Associate of Business Administration -
Hands Worth Wood Girls
Skills
- Employee monitoring
- Operations management
- Training and development
- Customer relationships
- Staff recruitment
- Regulatory compliance monitoring
- Coaching and Mentoring
- Sales and Marketing
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Cash Handling
Businessaccomplishments
Improved employee satisfaction and reduced turnover to 0%. Repeatedly received recognition from superiors for excellence in service. Supervised team of 10 to 16 staff members.
- Making or saving the company money.
- Exceeding expectations.
- Improving customer experience.
- Introducing innovation.
- Leading a team that achieved positive, measurable results.
- Recruiting and filling open positions .
Certification
- Human Resource Management
Timeline
Associate Team Lead
HR Block
01.2022 - Current
Branch Manager
Wells Fargo
07.2005 - 04.2021
Associate of Business Administration -
Hands Worth Wood Girls