Ann Paterno
Property Manager
Oceanside,CA
Summary
With over a decade of experience in property management, I have successfully overseen property operations with a strong emphasis on resident services, rent collections, vendor coordination, and enhancing property aesthetics. Proficient in utilizing tools such as Real-Page, Yardi, and Nexus, I am committed to delivering outstanding property management solutions. My focus is on maximizing property value while nurturing positive tenant relationships. By prioritizing strategic leasing practices and resident satisfaction, I consistently uphold high standards of excellence in all aspects of property management.
Overview
15
15
years of professional experience
Work History
Assistant Manager/Activities Director
RA Snyder Properties
03.2022 - Current
- Support property manager in day to day operations of the property.
- Invoice processing(Nexus)
- Rent Collection and deposits
- Planning and directing the daily resident activities.
- Overseeing timely and successful completion of maintenance requests
- Showing available apartments to prospective tenants, screening. Keeping 100% occupancy in a 266 unit apartment complex.
- Preparing and executing detailed and legally compliant lease agreements.
- Overseeing financial procedures including verifying income, processing monthly rent payments, collecting late fees and executing default protocols
Property Manager
Cirrus Asset Management, Inc
06.2015 - 09.2021
- Managed day-to-day operations, administration of multiple properties (300) including managing team members and team building activities, safety meetings, property and unit inspections, monthly resident events. Added trash pickup, Amazon package station, updated fitness center, community garden, dog run, dog wash station to grow financial and operational goals.
- Responsible for marketing, leasing keeping the property at a 100% occupancy. Set up community events, monthly newsletter, seasonal resident events and parties. Resident retention and resident satisfaction.
- Added incentive programs for retention and referrals. Daily property inspections for community curb appeal inside and out. Scheduling apartment turns, vendors, prepared accounting month end, processing invoices, entering rent and collections.
Leasing Specialist
Essex Property Trust at Carmel Creek
01.2014 - 01.2015
- Responsible for the marketing, lead cultivation, touring, and leasing in a 348 unit property. Preparing lease, screening, showings and all document related paperwork.
Leasing Associate
BRE Properties
01.2011 - 01.2014
- Responsible for the leasing of apartments, retaining existing residents, and helping to achieve maximum occupancy at our properties.
Education
C.A.M (Certificate) -
NAA
Remote 11.2025 - Current
Property Management - Real Estate (RealEstate Principles, Law, practice)
Kaplan College
San Diego, CA12.2008
Business Management - undefined
University of Phoenix
San Diego, CA12.2002
Property Management - Psychology (Certificate)
San Diego Mesa College
San Diego, CA08.1996
Skills
- Property leasing
- Experienced with Microsoft 365 applications
- Team leadership
- Enhancing property aesthetics
- Yardi Voyager, Leasing Desk, Rent Cafe, Blue Moon, Onsite, Yield Star, Outlook, Payscan, Popcard, Knock, Fair Housing (10 years)
- Supplier relationship management
- Turnover facilitation
- Effective communication
- Team supervision experience
- Coordinating events
- Team coordination
- Service excellence
- Proficient in administrative tasks
- Financial transaction processing
- Effective team leadership
- Effective problem resolution
- Prioritization and scheduling
- Relationship management
- Team encouragement
- Effective task delegation
- Effective goal development
- Dispute resolution
- Effective team cohesion
- Policy implementation
- Tenant experience management
- Tenant satisfaction and retention
Timeline
C.A.M (Certificate) -
NAA
11.2025 - Current
Assistant Manager/Activities Director
RA Snyder Properties
03.2022 - Current
Property Manager
Cirrus Asset Management, Inc
06.2015 - 09.2021
Leasing Specialist
Essex Property Trust at Carmel Creek
01.2014 - 01.2015
Leasing Associate
BRE Properties
01.2011 - 01.2014
Property Management - Real Estate (RealEstate Principles, Law, practice)
Kaplan College
Business Management - undefined
University of Phoenix
Property Management - Psychology (Certificate)
San Diego Mesa College
Additional Information
- Manages resident concerns; helps team members set and achieve goals; delegates effectively when needed; makes and implements decisions; enforces company policies.
- Planning & Organization Identifies and gathers appropriate resources; thoroughly researches background information; develops strategies; thinks critically to solve problems; handles details; coordinates and completes tasks; manages projects effectively; meets deadlines; plans and arranges activities; multitasks; creates plans for resident events.
- Interpersonal Communication Writes clearly and concisely; listens attentively; openly expresses ideas, negotiates/resolves differences; provides and asks for feedback; offers well-thought-out solutions; cooperates and works well with others.