Ann Pavliska
Montgomery,TX
Summary
Proven leader with extensive experience at Domino's Pizza, adept in customer relationship management and problem resolution. Enhanced customer satisfaction and fostered a positive work environment through effective teamwork and collaboration. Skilled in utilizing CRM systems and leveraging computer skills to drive business success. Achieved significant improvements in service quality and operational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Domino's Pizza
04.2017 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interacted well with customers to build connections and nurture relationships.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Delivery Driver
Pizza Hut
04.2015 - 04.2017
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
Master of Science - Social Work
Stephen F. Austin State University
Nacogdoches05.2020
Bachelor of Science - Social Work
Stephen F. Austin State University
Nacogdoches05.2019
Skills
- Customer Relations
- Product and service knowledge
- Workload Management
- Customer rapport
- Compliance understanding
- Policy Enforcement
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Decision-Making
Timeline
Assistant Manager
Domino's Pizza
04.2017 - 02.2024
Delivery Driver
Pizza Hut
04.2015 - 04.2017
Master of Science - Social Work
Stephen F. Austin State University
Bachelor of Science - Social Work
Stephen F. Austin State University