Ann Picklo
Cincinnati,OH
Summary
Dynamic and reliable individual with exceptional customer service skills. Great at creating personalized experiences and fostering customer loyalty, while maintaining cleanliness and efficiency. Proven ability to handle cash and operate POS systems, ensuring smooth transactions and a welcoming atmosphere. Committed to promoting sustainability and enhancing teamwork
Overview
3
3
years of professional experience
Work History
Barista
Village Coffee Shop
Cincinnati, OH
03.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
ClickList Associate
Kroger
Cincinnati, OH
03.2022 - 08.2023
- Assisted customers with inquiries and resolved issues promptly, providing exceptional customer service.
- Read labels, obtained merchandise from shelves and processed incoming orders.
- Maintained up-to-date knowledge on products and their locations, expediting the picking process and completing orders promptly.
- Streamlined order picking and packing processes for quicker turnaround times.
- Established rapport with repeat customers, fostering loyalty through personalized assistance and recommendations.
- Adhered to food safety guidelines when handling perishable items, ensuring optimal freshness upon delivery or pickup.
- Alerted supervisor to product non-conformances such as insufficient item counts, location errors and product damage.
- Collaborated with team members to maintain clean and organized workspaces for improved efficiency.
Education
High School Diploma -
Hughes High School/Homeschool
Cincinnati, OHSkills
- Friendly and outgoing
- Reliable
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Safe food handling
- POS system operation
- Menu memorization
Timeline
Barista
Village Coffee Shop
03.2025 - Current
ClickList Associate
Kroger
03.2022 - 08.2023
High School Diploma -
Hughes High School/Homeschool