Overview
Summary
Work History
Education
Skills
Timeline
Ann Pilie-Lotero

Ann Pilie-Lotero

Boise,ID

Overview

10
10

Customer Service and Sales

7
7

Healthcare

5
5

Administrative and Office

Summary

Knowledgeable and dedicated customer service and sales professional with extensive experience in diverse industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction, contribute to company success and increase sales. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Alzheimer and Dementia Caregiver

Self-employed
2018 - Current
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness; Dressing, grooming, bathing, oral hygiene and diapered.
  • Provided home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
  • Monitored client vital signs, administered medications, and tracked behaviors.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Events Manager

Agape Ceremonies And Events
11.2016 - 04.2020
  • Worked closely with clients to meet goals, maintain deadlines and resolve complaints or service issues.
  • Assembled creative and innovative event attractions based on internal capabilities.
  • Generated ideas to enhance and expand current event offerings.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Searched and negotiated suitable venues per setup requirements and budget constraints.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.

Education

Associate of Science - Medical Assisting, Front And Back Office

Saddleback College, Mission Viejo, CA
06.1992

Skills

  • Progress documentation
  • Direct Patient Care
  • Verbal and written communication skills
  • Behavioral Management
  • Medication Administration
  • Creative problem solving
  • Patient Management
  • Relationship building
  • Problem-solving skills
  • Dementia and Alzheimer's knowledge

Timeline

Events Manager - Agape Ceremonies And Events
11.2016 - 04.2020
Alzheimer and Dementia Caregiver - Self-employed
2018 - Current
Saddleback College - Associate of Science, Medical Assisting, Front And Back Office

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Ann Pilie-Lotero